Question

During her performance review, Tuli’s manager tells her that numerous customers have not been satisfied with her assistance. According to the manager, instead of listening to the customers on the content level, Tuli should listen to them on the relational level. What action should Tuli take to improve her performance?

Answer 1

Tuli can improve her performance by means of observing relational level in terms of customer assistance satisfaction thru establishing good business relationship to all people involve in her work. Starting from her co-workers to business associates, clients, suppliers and even stakeholders. No matter how good a product is, if one person couldn't handle a good attitude in making transaction with their clients or co-workers, the company could experience a great loss and revenue. Therefore, Tuli can do the following:

1. She must communicate more often and in a friendly way to all who she is working with. She could start every conversation with politeness and friendly greetings to everyone.

2. She must always put a personal touch on her work such as giving joy to her customers and co-workers as she delivers products and services.

3. She must learn to become a good teamworker. As long as she knows how to work with other people, then she could learn from them and get tips from them. Good relationship to her customers will help her and the company to establish a good reputation to all clients.