The service charge rate are: Help desks $50 per call, Network center $75 per device monitored, Electronic mail $10 per user or per e-mail account, Local voice support $14 per phone extension.
<h3>
Service charge rate</h3>
a. Service charge rate
Service charge rate=Budgeted cost/ Budgeted activity base quantity
Help desks:
Service charge rate=$160,000/3,200 calls
Service charge rate=$50 per call
Network center:
Service charge rate=$735,000/9,800 devices
Service charge rate=$75 per device monitored
Electronic mail:
Service charge rate=$100,000/10,000 accounts
Service charge rate=$10 per user or per e-mail account
Local voice support:
Service charge rate=$124,600/8,900 phone extensions
Service charge rate=$14 per phone extension
b. Help desk charge
Help desk charge =(Number of employees times × Percentage of office employees× Percentage with a computer ×Number of calls)× Service charge rate
Help desk charge:
(5,200 employee×25%×96%×1.5)× $50 per call
=$93,600
Network center charge:
[(5,200 employee×25%×96%)+ 600]× $75 per device
=$138,600
Electronic mail:
(5,200 employee×25%×96%×100)×$10 per user or per e-mail account
=$12,480
Local voice support:
(5,200 employee×25%)× $14 per phone extension
=$18,200
Therefore the service charge rate are: Help desks $50 per call, Network center $75 per device monitored, Electronic mail $10 per user or per e-mail account, Local voice support $14 per phone extension.
Learn more about Service charge rate here:brainly.com/question/11218668
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