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Yuri [45]
2 years ago
10

Your buyer has just said, "Your machines break down more often than most of your major competitors' machines." You decide to rep

ly using the indirect denial method to handle this objection. Which of the following statements is the best example of this method?
A. "You know, I think everyone should be as concerned about quality as you are."
B. "I can see why you feel that way, but on the other side, we do have very good service centers where you could get your machine fixed."
C. "That simply is not true. Studies show that our machines break down no more than our major competitors'."
D. "That may have been true at one time. In fact, before we introduced our new quality control management system, that statement would have been right on target. However, things have changed."
E. "That's true. However, they are 30 percent less expensive. So they're still a better deal for you."
Business
1 answer:
lakkis [162]2 years ago
8 0

Answer:

From my view, the BEST example of indirect denial is E.

Explanation:

In the indirect denial method, We first directly agree with the customer's view point and then give a reason why that customer's view is not 100% accurate.

In E, we can clearly see this, you first say Yes by saying "that's true". and then gives a fair reason why your deal is still the best.

In the Option B, which seems an ok answer too, we don't directly agree with the customer's statement first.

Because of this, Option E is the most applicable answer.

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A.
Low credit scores usually indicate irresponsible spending behaviors.
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3 years ago
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Petrenko Corporation has outstanding 2,000 $1,000 bonds, each convertible into 50 shares of $10 par value common stock. The bond
cricket20 [7]

Explanation:

The Journal entry is given below :-

Bonds payable                                      $2,000,000

      To common stock                          $1,000,000

      To Discount on common stock     $30,000

      To Paid in capital                            $970,000

The calculation of bonds payable, common stock is below:-

For bonds payable            

= 2,000 × $1,000

= $2,000,000

For common stock

= 2,000 × 50 × $10

= $1,000,000

For paid in capital

= $2,000,000 - ($1,000,000 - $30,000)

= $970,000

4 0
3 years ago
In an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others
NNADVOKAT [17]

Answer:

People or team oriented

Explanation:

The best organization culture is there when there is no comparison between the people who are working at different departments, different levels, etc

The rules, procedures, policies are all not for any single person

Here if the high level managers involves the others in decision making process and seek their opinions for the betterment of an organization that this represents the team oriented as the whole organization is working as a team so the same is to be considered

7 0
3 years ago
A new investment opportunity for you is an annuity that pays $550 at the beginning of each year for 3 years. You could earn 5.5%
faltersainse [42]

Answer:

$1,565.48

Explanation:

This is an annuity due type of question since the recurring payments are made at the beginning of each year unlike Ordinary annuity whose payments occur at the end of each period.

With a financial calculator on beginning mode "BGN", use the following inputs to find the PV;

Total duration of investment; N = 3

Recurring payment; PMT = 550

Interest rate; I/Y = 5.5%

One time cashflows; FV = 0

then compute for Present value ; CPT PV = 1,565.476

Therefore, the most you should pay is $1,565.48

6 0
3 years ago
A new customer wants to open an account at your firm. When you ask him for a street address, he tells you that he will be moving
Rasek [7]

Answer: B. . The business address can be used for Customer Identification purposes and the account can be opened

Explanation:

From the question, we are told that a new customer wants to open an account at a firm and that when he was asked for his street address, he said that he will be moving soon to a different apartment complex and wants to use his business address.

Since the customer will be moving to a new apartment and therefore may not yet know his street address, the customer can use his business address for identification purpose. Therefore, the customer can open the account.

5 0
3 years ago
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