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Yuri [45]
3 years ago
10

Your buyer has just said, "Your machines break down more often than most of your major competitors' machines." You decide to rep

ly using the indirect denial method to handle this objection. Which of the following statements is the best example of this method?
A. "You know, I think everyone should be as concerned about quality as you are."
B. "I can see why you feel that way, but on the other side, we do have very good service centers where you could get your machine fixed."
C. "That simply is not true. Studies show that our machines break down no more than our major competitors'."
D. "That may have been true at one time. In fact, before we introduced our new quality control management system, that statement would have been right on target. However, things have changed."
E. "That's true. However, they are 30 percent less expensive. So they're still a better deal for you."
Business
1 answer:
lakkis [162]3 years ago
8 0

Answer:

From my view, the BEST example of indirect denial is E.

Explanation:

In the indirect denial method, We first directly agree with the customer's view point and then give a reason why that customer's view is not 100% accurate.

In E, we can clearly see this, you first say Yes by saying "that's true". and then gives a fair reason why your deal is still the best.

In the Option B, which seems an ok answer too, we don't directly agree with the customer's statement first.

Because of this, Option E is the most applicable answer.

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Marty has hired a marketing research company to bring together a small group of soft drink consumers and get feedback on the thr
Serjik [45]

Answer:

<u>Focus group</u>

Explanation:

A focus group refers to a form of marketing research whereby 6 to 10 individuals are called forth in a room or virtual digital rooms, wherein they are asked to provide feedback w.r.t a product or a service or on a marketing campaign.

A trained individual presides over the session, carrying a list of about 10 to 15 questions and seeking response from all the participants present in the room.

The participants represent buyers who are selected based upon their buying history, behavioral and other basis of marketing segmentation. Usually, to obtain diverse ideas and feedback, such focus groups are held at different cities.

In the given case, Marty brought together a group of soft drink consumers so as to avail their feedback with respect to the marketing slogans, the firm has been considering. Thus, to serve the purpose, it is recommended that the firm conduct a focus group.

4 0
3 years ago
During the year, Cathy received the following:_______.
Inessa05 [86]

Answer: During the year, Cathy received the following: A) $30,000

4 0
3 years ago
Which of the following statements is incorrect? Employment insurance compensation encourages longer job searches, which may lead
Wittaler [7]

Answer:

Employment insurance compensation increases the opportunity cost of being

unemployed.

Explanation:

The Employment insurance program is the benefit that is provided temporarily to the people who do not have jobs or had lost their jobs of no fault of their own. This program helps the unemployed with financial help temporarily so that they can survive and search for another jobs.

The compensations provided from the employment insurance encourages the people for a longer job search and better match between the employees and the jobs. This financial aid is provided for up to a maximum of 26 months and for 1/3rd of one's latest salary. The demand and supply curve for te labor is shifting constantly.

Thus the incorrect statement is :

Employment insurance compensation increases the opportunity cost of being

unemployed.

6 0
3 years ago
During the year a parent makes sales of inventory at a profit to its 75 percent owned subsidiary. The subsidiary also makes sale
FinnZ [79.3K]

Answer: total revenues from intercompany sales.

Explanation:

From the question, we are informed that during the year a parent makes sales of inventory at a profit to its 75 percent owned subsidiary and that the subsidiary also makes sales of inventory at a profit to its parent during the same year.

We are further told that both the parent and the subsidiary have on hand at the end of the year 20 percent of the inventory acquired from one another.

In this case, the consolidated revenues for the year should exclude total revenues from intercompany sales

5 0
3 years ago
Which transactions are typically accounted for by using the relative sales value method to calculate unit purchase cost?
mestny [16]

Answer:

Basket purchases.

Explanation:

Basket purchases is a term used for buying multiple fixed assets. It is bought as the price for basket purchases is lower than the price for individual asset. The transactions in the basket purchases are accounted for by using the relative sales value method to calculate unit purchase cost. It is calculated by dividing each sales value of product by the total sales value of all the product.

4 0
3 years ago
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