An adjustment message takes a direct approach by letting the claimant know right away that the request has been granted.In person, you would probably begin with an apology, but in a written message, it is more effective to start on a positive note.
What should the opening of an adjustment letter contain?
despite the fact that you will comply with the request, an explanation as to why the customer is to blame.
What should you avoid doing when writing an adjustment letter?
Keep your voice active.You fail to accept responsibility when you write something like "a mistake was made."Write, "We erroneously entered 1,000 instead of 10,000," instead.C. Do not assign blame or use terms like "faulty" or "defective."D.
When making an adjustment request, what should one do?
Write a summary of your ideal course of action to conclude your request for an adjustment.Explain to the reader in a polite manner the advantages of complying with your request.Last but not least, if the reader has any thoughts, ask them to share them.
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