Question

During a sales presentation, the salesperson, Clara, listens to her customer rather than describing her product to the customer. She nods her head and uses verbal cues such as "I see," "Uh-huh," and "That's interesting" to encourage the conversation. In this scenario, Clara is:

Answer 1

Answer:

The correct answer is letter "C": engaging in active listening.

Explanation:

Active listening is the activity by which an individual pays attention to whatever the person he is interacting with is saying. The individual might use certain phrases or gestures in between segments to let the other person know he or she is paying attention.

When it comes to sales, clerks need to listen to what consumers say to find out what product better matches the clients' needs and preferences.