Question

As the receptionist for Greenway Clinic, you recently mailed an informational letter to all patients listed in your MPI. One morning you come into work and see Alfredo Garza's letter marked "Return to Sender, Address Unknown" sitting on your desk. What do you do?

Answer 1

Answer: As the receptionist for Greenway Clinic, you should contact Alfredo Garza and ask him for his new address. You can contact him by using the telephone number that you have listed in your files. If he is not reachable by phone and has no forwarding address, the clinic will have to wait for Alfredo to come back for an appointment. If he does return, he will need to update all of his information so that his address will be on file.