Question

At a local burger chain, a customer became extremely angry. Everyone took notice at the person, who was yelling at anyone he could. Donald, the branch manager, politely approached the customer and quickly defused the situation. What type of skills did Donald display?

Answer 1

Answer: Donald, the branch manager displayed people skills  

Explanation: People skills are a combination of behavior and behavioral interactions between people. There are many abilities that fall under the category of people skills, for example, personal effectiveness, interactive skills and negotiation skills. While the customer was shouting, Donald patiently heard and tried to calm the customer which reflected that he respected and valued the customer and kept a positive behavior towards the customer.

Answer 2

Answer: People skills

Explanation: i did the quiz