Answer:
The correct answer is A "the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs."
Explanation:
The American Society for Quality (ASQ) characterizes quality as:
An emotional term for which every individual or area has its own definition. In specialized use, quality can have two implications:
1. the qualities of an item or administration that bear on its capacity to fulfill expressed or suggested needs;
2. an item or administration liberated from inadequacies.
From the client perspective: quality methods qualification for use and meeting consumer loyalty.
From the procedure perspective: quality methods conformance with the procedure structure, gauges, and particulars.
From the item perspective: quality methods the level of greatness at an adequate cost.
From the cost perspective: quality methods the best blend of expenses and highlights.
