Question

The American Society for Quality defines quality as A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. B. even though it cannot be​ defined, you know what it is. C. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. D. how well a product fits patterns of consumer preferences.

Answer 1

Answer:

The correct answer is A "the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs."

Explanation:

The American Society for Quality (ASQ) characterizes quality as:

An emotional term for which every individual or area has its own definition. In specialized use, quality can have two implications:

1. the qualities of an item or administration that bear on its capacity to fulfill expressed or suggested needs;

2. an item or administration liberated from inadequacies.

From the client perspective: quality methods qualification for use and meeting consumer loyalty.

From the procedure perspective: quality methods conformance with the procedure structure, gauges, and particulars.

From the item perspective: quality methods the level of greatness at an adequate cost.

From the cost perspective: quality methods the best blend of expenses and highlights.