As a customer service representative, I have always strived to exceed customer expectations. After helping the customer with the problem, we will get back to you the next week. I will double-check if there is anything wrong with the product you purchased and if there is anything else I can help you with. My simple approach helped these customers make a good impression on the company and improved customer satisfaction.
When preparing responses to behavioral interview questions such as the following, you can organize your ideas according to the STAR format.
S: Situation - Brief background to the story.
T: Task - Please describe what was expected of you and the minimum required.
A: Action - tells you what you did and how you did it.
R: Results - Finally, show that your efforts have led to better results.
Five Mistakes to Avoid
Don't talk too much.
Avoid non-work experience.
Avoid vague answers.
Avoid suspicious situations (such as unethical behavior).
It doesn't sound like you were forced to do what you did.
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<span>Group Cohesion
This can be termed as a bond that pulls individuals toward enrollment in a specific gathering and opposes separation from that gathering.</span>
The correct answer is job specifications. Job specifications
is being defined as a statement in regards of the essential components of the
job class by which it includes the summary of the work that are to be
performed, responsibilities, minimum qualifications, and as well as the primary
duties.
Answer:
an overall low-cost provider strategy.
Explanation:
Competitive advantage can be defined as conditions, factors or circumstances that allow a business firm (organization) to manufacture finished goods or services better and perhaps cheaper than other (rival) firms in the same industry. Thus, it's responsible for putting a business firm in a superior or more favorable position than rival firms.
This ultimately implies that, a competitive advantage has a significant impact on a business because it increases its level of sales, revenue generation and profit margin when compared to rival firms in the same industry.
A overall low-cost provider strategy is a strategic business model that's typically focused on a broad customer base (segment) while still making profit by providing low-cost goods and services to the customers, as well as underpricing rivals in the same industry.
This ultimately implies that, it is a business strategy that involves lowering the price of goods and services in order to stimulate demand, generate more revenue, draw more customers and gain a competitive advantage over competitors or rivals in the same industry.
Hence, when a company strives to achieve lower overall costs than its rivals in the same industry and appeals to a broad spectrum of customers, it is considered to pursue an overall low-cost provider strategy.
Answer:
$39,800
Explanation:
From the question above Morrow company has decided to use the measuring cost function method to find its total cost
- $68,400 is the highest cost and $37,600 is the lowest cost
- 6,000 is the highest number of hours and 3,200 is the lowest
The first step is to calculate the cost driver. Let's use the alphabet c to represent the cost driver
(68,400-37,600) / (6,000-3,200)
c = 30,800/2,800
c= $11
Cost driver= $11
The next step is to find the fixed cost. Let's use the alphabet f to represent the fixed cost
68,400= f + ( 11×6000)
68,400= f + 66,000
f= 68,400-66,000
f= $2,400
Fixed cost= $2,400
The final step is to calculate the cost function
Cost function= fixed costs+variable costs×number of units
Fixed cost= $2,400
Variable cost= $11
Number of units= 3,400 hours
= 2,400+(11×3,400)
= 2,400+ 37,400
= $39,800
Hence the total cost at an operating level of 3,400 hours is $39,800
