Answer:
CRM system can help customers about the service supplied.
Explanation:
CRM stands for Customer Relationship Management and CRM system is a useful tool for communicating with customers.
CRM can keep the data about the order provided by the customer and has updated info about its status.
For example, if the customer of a logistics company wants to know where his/her order is, customer represantative can give up-to-date info about the order where abouts. Or the customer directly uses web to check the status of the order.
All these service can be provided by a CRM system, since drones can send its location to CRM systems.
The answer you are looking for would be A. Hardware can be an external tool, where as software is an internal tool. Hope this helped!
The answer is D. Appearance panel
