Question

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.

Answer 1

Answer: D. return

Explanation:

Commonly known as the Return of Goods section, this section deals with the return of faulty goods by customers.

Mistakes are not the end of the world and this section encourages the business to treat the customer with the utmost care and apologize for the device.

This will build good relations with the customer.