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Gnoma [55]
3 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]3 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

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Many in the advertising industry are calling for a new way to measure a commercial’s effectiveness, _____________, an accountabi
Vsevolod [243]

ROI is the answer to this question. ROI or Return of Investment is when the capital is now gained back and the business computes the amount of profit during the time the investment was returned. Return of investment is computed by dividing the benefit of investment over the cost of investment. 

6 0
3 years ago
Sees a commercial for a brand x clothing company that depicts the wearers of the clothes out having a good time with friends. al
irakobra [83]

Answer:

Critique of advertising.

Explanation:

Advertising is a marketing strategy used by organizations or individuals to convince or persuade a consumer to buy their products.

It is used to promote goods and services using a multimedia channel such as television, radio, billboards etc.

Critique of advertising postulates that adverts usually urge or prompt consumers to buy products even when they don't need it.

6 0
3 years ago
Kenton is considering the costs of becoming a makeup artist. He talks to several makeup artists and finds out that a cosmetology
tatyana61 [14]

Answer:

The best evaluation for Kenton's research is C) Poor; he has only researched the monetary costs of the career.

Explanation:

Besides monetary costs to him (which was not all that comprehensive as it didn't include training tools, books, etc) there are also non-monetary costs such as time, hard work, and all the other things he must forego while he is focused on becoming a make-up artist.

The career also comes with its perks and advantages. Kenton's work would have been comprehensive if he researched the benefits as well as the risks, and regulatory requirements where there are any.

Cheers

8 0
2 years ago
Imagine Fry knew in advance that he would be frozen for 1000 years and wanted to have $9,999,999,999 when he thaws out. How much
Over [174]

Answer:

$21.66

Explanation:

We are to find the present value of $9,999,999,999.

The formula to be used is :

P = FV (1 + r/m) ^-mn

FV = Future value

P = Present value

R = interest rate

N = number of years

M = number of compounding

= $9,999,999,999 ( 1 + 0.02 / 4 ) ^-4000 = $21.66

I hope my answer helps you

6 0
3 years ago
What vendor selection criteria are described by vendor attitude, cultural compatibility, training aids, packaging, and repair se
BlackZzzverrR [31]

Answer:

a.capability

Explanation:

Based on the information provided within the question it can be said that the vendor selection criteria described is their capability. This basically describes what the vendor is "capable" of providing to the customer in order to serve as a "value" to the vendor's store and bring in more customers that pay for those services.

3 0
3 years ago
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