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Gnoma [55]
3 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]3 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

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Both faith and business can bring humans together in progress and security, and yet both can also create divisions and sow the s
AysviL [449]

Answer:

If by Dark Ages, we mean the Middle Ages, then, one can safely say that business did more to bring the dark ages to an end and restore the world to civilization and progress.

The Middle Ages represented a decline in several areas, especially trade, when compared with classical antiquity (Ancient Greece and Rome).

By the late Middle Ages, several cities, especially in Italy, had began to develop trade networks again, and a merchant class was emerging.

With time, more cities became trade hubs, and this prompted economic development. Businesses grew, science and technological progress increased, and in general terms, civilization advanced more quickly in a few centuries than in the past millenia.

3 0
3 years ago
Using the following year-end information for WorkFit calculate the acid-test ratio:
ASHA 777 [7]

Answer:

0.97

Explanation:

The computation of the acid-test ratio is given below:

= Quick assets ÷ current liabilities

= (cash + short term investment + account receivable + supplies) ÷ (accounts payable + wages payable)

= ($58,110 + $14,000 + $58,000 + $5,600) ÷ ($108,000 + $31,900)

= $135,710 ÷ $139,900

= 0.97

7 0
3 years ago
Paving LLC is a foreign limited liability company in the state of Ohio. In dealing with Paving, Ohio will apply the law of the s
k0ka [10]

Answer: B. Was formed

Explanation:

Limited liability companies that are doing business in the states other than the states that they registered originally may have to seek the status of foreign LLC in such states.

Therefore, since Paving LLC is a foreign limited liability company in the state of Ohio. In dealing with Paving, Ohio will apply the law of the state where the firm was formed. Therefore, the correct option is B.

5 0
3 years ago
Which of the following is far more effective, has greater longevity, and has a far wider audience than advertising?
DanielleElmas [232]

The answer is publicity. Hope I helped!


6 0
4 years ago
Suppose that as the output of mobile phones increases, the cost of touch screens and other component parts decreases. If the mob
Katena32 [7]

Answer:

Downward sloping

Explanation:

The demand curve illustrate what's known as the law of demand in economics. Consumers buy more of something when its price is lower and less when the price is higher. There is an inverse relationship between price and demand, meaning that when one rises, the other falls.

Economists give three basic reasons for the law of demand and thus for the downward slope. First is the "income effect" when prices drop (or rise), people can buy more(or less) of a good for the same amount of money. Second is the "substitution effect" if a consumer doesn't see a meaningful difference between products, they'll buy the one with the lowest price, so a price increase will drive them toward substitutes, while a reduction will draw them in.

Third is the concept of "diminishing marginal utility": if you already have plenty of something, you have less of a need to buy more of it.

4 0
3 years ago
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