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Gnoma [55]
3 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]3 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

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Which of the statements below is correct regarding the difference between a temporary account and a permanent account?
alisha [4.7K]

Answer:A temporary account will not appear on a post-closing trial balance.

Explanation:

3 0
2 years ago
Jeremy is studying the effects of income on the demand for Greek ceramics. If "ceteris paribus" is used, which factors would be
aliya0001 [1]

Answer:

B) all factors affecting demand, except income

Explanation:

Ceteris paribus can be used to identify the relationship between two specific variables, while leaving all other factors constant. In this case, since Jeremy is studying the effects of income on the demand (of anything really, not only Greek ceramics), it should affect all factors affecting demand except income. Jeremy is going to analyze how the quantity demanded changes when the income changes, all other things constant.

8 0
3 years ago
"A firm has $400,000 in credit sales and $100,000 in accounts receivable. Compute accounts receivable turnover and average numbe
erastova [34]

Answer:

45 days

Explanation:

Data provided

Credit Sales = $400,000

Accounts receivable turnover ratio = Credit Sales ÷ Average Accounts Receivables

= $400,000 ÷ ($100,000 + 0) ÷ 2

= 8 times

Average number of collection days = 360 ÷ Accounts Receivable turnover ratio

= 360 ÷ 8

= 45 days

Therefore for computing the average number of collection days we simply divide accounts receivable turnover ratio  by 360.

7 0
3 years ago
- Strategic planning as a broad concept consists of
jek_recluse [69]
B) Strategy formulation and strategy implementation.


It summarizes the process through which companies and organizations sets a list of goals, evaluate strategies, select strategies and implement them for evaluation.
5 0
2 years ago
The McDonald's fast-food restaurant on campus sells an average of 4,000 quarter-pound hamburgers each week. Hamburger patties ar
Gre4nikov [31]

Answer:

a. 148.57 for the year.

b. 2.45 days

Explanation:

a. Each  hamburger patties cost $1.00 a pound and 4,000 quater pounds are supplied per week. 4 quater pounds make up 1 pound so;

= 4,000/4

= 1,000 pounds are supplied per week.

Inventory turnover = Cost of goods sold for the year/ Average Inventory

= ( Pounds per week * cost per pound * number of weeks in year)/ Average inventory

= ( 1,000 * 1 * 52) / 350

= 148.57 for the year.

b. Average Days of Supply = Average Inventory/cost of goods sold

= 350/( 1,000 * 1 * 52)

= 0.00673 per year

To convert to days multiply by;

= 0.006730 * 52 weeks * 7 days

= ‭2.44972‬

= 2.45 days

4 0
3 years ago
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