1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Gnoma [55]
3 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]3 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

You might be interested in
The countries that have made the least use of securities markets are ________ and ________; in these two countries finance from
netineya [11]

Answer:

<u>Germany</u> and <u>Japan</u>

Explanation:

Financial intermediaries refer to the institutions which serve as a link between spenders and savers. Examples of financial intermediaries are banks, investment banks, pension funds, etc.

Securities markets refer to the markets which deal with the issuance of equity, debt and derivatives securities. Such issue of securities facilitates the raising of capital by businesses.

Direct finance usually takes place in capital markets dealing in securities with maturity period of more than an year, such as equity and bonds.

Indirect finance takes place through financial intermediaries such as banks, pension funds, etc. Such intermediaries remove the operation of middlemen between lenders and borrowers.

Germany and Japan have utilized their nation's bank credit based financial system.

3 0
3 years ago
A legal firm would be considered a
Serjik [45]
A legal firm would be considered a service company because they provide legal services to clients and persons.
4 0
3 years ago
Read 2 more answers
A leftward shift in the supply curve for a good may be caused by any of the following except A. consumer expectation of an incre
nydimaria [60]

Answer: A. consumer expectation of an increase in their future income.

Explanation:

The supply curve is simply a graph that shows the relationship that is between the price of a particular good and the amount of quantity that is supplied.

A leftward shift in the supply curve for a good simply means that less of that good is supplied. All tye options will cause less of the goods to be supplied except consumer expectation of an increase in their future income.

3 0
3 years ago
Read 2 more answers
Greg is the owner of a full-service car wash. For the month of December he paid $2,000 in rent, $700 in utilities, $2,950 in sal
galben [10]

Answer:

Break-even point= 713 car washes

Explanation:

Giving the following information:

For December he paid $2,000 in rent, $700 in utilities, $2,950 in salaries, and $50 on advertising. A full-service car wash costs $10.50. Unit variable costs per car wash are $2.50.

First, we need to calculate the total fixed costs:

Fixed costs= rent + utilities + salaries + advertising

Fixed costs= 2,000 + 700 + 2,950 + 50= $5,700

Now, using the following formula, we can calculate the break-even point in units:

Break-even point= fixed costs/ contribution margin

Break-even point= 5,700/ (10.5 - 2.5)= 713 car washes

3 0
3 years ago
Blank (deleted) nothing to answer...
Sati [7]

Answer:

.

Explanation:

5 0
3 years ago
Other questions:
  • You must evaluate the purchase of a proposed spectrometer for the R&amp;D department. The base price is $250,000, and it would c
    5·1 answer
  • Year to year rightward shifts in​ long-run aggregate supply leads to
    5·1 answer
  • Suppose cell phone producers are charging $150 for the latest cell phone. But the equilibrium price for the cell phone is $100.
    8·2 answers
  • During a recession, median income falls by 15%. if the demand for grapes falls by 12%, grapes are a(n) _____ good with an income
    11·2 answers
  • A producer of a new energy drink wants to find out if it is cost effective to license the Gold’s Gym logo to display on its pack
    9·1 answer
  • Increase the selling price
    6·1 answer
  • Avery Co. has $1.1 million of debt, $1 million of preferred stock, and $2.2 million of common equity. What would be its weight o
    10·1 answer
  • What is used to calculate the cost of living index
    9·1 answer
  • What is Business Environment...??​
    5·2 answers
  • _______are short-term liabilities, which include wages payable and taxes payable, that change spontaneously as the firm's normal
    10·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!