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Gnoma [55]
3 years ago
5

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy.

You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for​ you?
A. maintain a pleasant expressionB. maintain an angry expressionC. maintain a sad expressionD. maintain a happy expressionD. maintain a concerned expression
Business
1 answer:
katovenus [111]3 years ago
7 0

Answer:D.

maintain a concerned expression

Explanation:

One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.

The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.

This sympathy is expressed as doing your best to effectively solve the customer problem.

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The net cash flows of Advantage Leasing for the next 3 years are $42,000, $49,000 and $64,000 respectively, after which the grow
liberstina [14]

Answer:

$863,689.50

Explanation:

The computation of the present value of the terminal value is shown below:

The terminal value at the end of the third year is

=  Third year Cash flows × (1 + growth rate) ÷ (required rate of return - growth rate)

= $64,000 × (1 + 2%) ÷ (8% - 2%)

= $1,088,000

Now its present value is

= terminal value at the end of the third year ÷ (1 + rate of interest)^number of years

= $1,088,000 ÷ (1 + 8%)^3

= $863,689.50

This is the answer but the same is not provided in the given options

3 0
3 years ago
While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring yo
OlgaM077 [116]

Answer:

  • Care and concerned use A) Unnderstanding
  • open to bad news C) When it may benefit them or somebody else
  • Candidate interview... C) close with good wishes  D) Buffer the opening
  • Forgot to turn in report .... B) Accept responsibility of the mistake D) Apologize with sincerity
  • Bakery customer ... A) Defensive remark B) freebie or promotional discount C) a statement of company policy regarding refund
  • It provides no explanantion. A) It makes a promise that might br difficult to keep

Explanation:

  • To make somebody feel cared you must show understanding of his/her problems.
  • People are open to bad news if you present them with facts and tell about the best possible outcome for everyone
  • Reject a candidat with good wishes and providing feedback on his/her application.
  • When you make a mistake accept responsibility and apologize with sincerity. You must try to suggest an alternative to make up for your mistake
  • Defend your product with a remark that would gain understanding of the customer. Adhere to the company policy and offer something to make the customer happy
  • The letter doesn't mention any reason for not being able to make exceptions. A promise is made that might be difficult to keep as different people may have different expectations for "bigger bonus checks"
7 0
3 years ago
Prepare a classified year-end balance sheet, (Note: A $9,000 installment on the long-term note payable is due within one year.)
Katarina [22]

Answer:

<u>Blessinger Co.</u>

<u>Classified Balance Sheet as at December 31, 2017</u>

ASSETS

<u>Non- Current Assets</u>

Office equipment                                                 $38,000

Accumulated depreciation-Equipment               ($3,200)       $34,800

Building                                                                $288,000

Accumulated depreciation-Building                   ($42,000)     $246,000

Land                                                                                            $700,000

Total Non Current Assets                                                          $980,800

<u>Current Assets</u>

Accounts receivable                                                                    $27,000

Prepaid Prepaid                                                                            $15,000

Insurance $9,000

Office supplies $3,300

Cash                                                                                             $112,000

Total Current Assets                                                                  $166,300

TOTAL ASSETS                                                                         $1,157,100

EQUITY AND LIABILITIES

LIABILITIES

<u>Current Liabilities</u>

Accounts payable                                          $25,800

Salaries payable                                                     $14,500

Interest payable $2,500

Note Payable                                                                                $9,000

Total Current Liabilities                                                               $51,800

<u>Non-Current Liabilities</u>

Long-term note payable ($72,000 - $9,000)                           $63,000

Total Non- Current Liabilities                                                    $63,000

TOTAL LIABILITIES                                                                    $114,800

EQUITY

P.Blessinger, Capital $910,000

P. Blessinger, Withdrawals ($200,500)

Profit for the Year                                                                     $332,800

TOTAL EQUITY                                                                       $1,042,300

TOTAL EQUITY AND LIABILITIES                                           $1,157,100

Explanation:

A Balance Sheet shows the Balance of Assets, Liabilities and Equity as at the Reporting date.

<u>Calculation of Profit for the year :</u>

                                                                         $                    $

Service fees earned                                                       430,800

<em>Less Expenses</em>

Salaries expense                                       90,000

Insurance expense                                      5,200

Rent expense                                               5,000

Depreciation expense-Equipment                800

Depreciation expense-Building                  7,000       (108,000)

Profit for the year                                                           332,800

7 0
3 years ago
The feminine personality of Whirlpool helps identify which styles and colors will be most appealing to buyers. The company now u
AnnyKZ [126]

Answer: Elaborating on a brand personality

Explanation: Brand personality is the attribution of a personal trait to a brand which helps the organization to mold the manner consumers feel about its commodity, service or purpose. In this case, characteristics of a human being like feminine voice-over signify the whirlpool personality through the person representing the brand along with advertising so as to be in the same position as the whirlpool brand.

8 0
3 years ago
20 POINTS please answer quick!
Montano1993 [528]

Answer:

hyejh466u35j736

Explanation:

hye3j74j46j7k7 y4j7jhynejvijijjufrvjuejvhybtybt3nutgbtygnbuynnnveutbnvrnvrwjmuecyvbrtevmirwubtyvntgiru0ebvthbyghbygnbnbnvruhvtyhgguru8ht

6 0
3 years ago
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