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Oksana_A [137]
3 years ago
8

Effective service recovery entails all of the following EXCEPT _______. listening to the customer placing blame with the custome

r to reduce costs resolving the problem quickly providing a fair solution
Business
2 answers:
sattari [20]3 years ago
7 0

Answer:

Placing blame with the customer to reduce cost.

Explanation:

Providing an excellent customer service to customers involves making sure that a customer is happy and very satisfied with a company’s products or services. It also involves providing adequate service to a customer in a timely, polite, pleasant and orderly manner. In order to provide excellent customer service the customer service representative must possess a good communication and problem resolution skills.

The customer service representative must:

1) Must have the patience and time to listen attentively to a customer complaint.

2) Must be able to respond in a timely manner.

3) Must appreciate the customers.

4) Must be able to get feedback from the customers.

Debora [2.8K]3 years ago
7 0

Answer:

Option A.

Placing the blame on the customer to reduce costs

Explanation:

Service recovery refers to  the efforts  a firm makes to correct a problem following a service failure and retain a customer's goodwill.

After a service failure, the core reason for the failure is to be addressed by the service recovery system, in order to prevent it from happening again. Placing the blame on the customer does not address the core underlying issue that led to the service failure and most of the time, this will cause the issue to repeat itself, this time with a different customer.

This makes placing blame with the customer to reduce costs the wrong choice to make during a service recovery operation , and the correct answer to the question.

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The total manufacturing cost variance is a.the flexible budget variance plus the time variance b.the difference between planned
Mademuasel [1]

Answer:

The correct answer to the following question will be Option C.

Explanation:

  • A Cost variance seems to be the gap and difference between the expected expenditures incurred as well as the projected regular expenditures at just the start of such a time frame.
  • Such variances have been used by administrators to assess and monitor the progress including its supply chains, expenditures as well as other activities.

⇒  Cost variance = Actual cost - Standard cost

Some other available options have no connection with the given case. So choice C seems to be the perfect solution to that.

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The U.S. Bureau of Economic Analysis​ (BEA) has recently adopted a new approach to calculate real GDP and real GDP growth to cor
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One of the features of the new approach is​ that, now BEA uses the geometric average of fixed weight indexes and uses two base years to calculate the growth rate of real GDP between two consecutive years.

Explanation:

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Bad debt expense is an operating expense. An increase in operating expenses decreases income from operations.

When a receivable is no longer collectible as a result of a customer's inability to pay an outstanding debt due to bankruptcy or other financial issues, a bad debt expense is recorded. Companies that offer credit to their customers record bad debts as an allowance for doubtful accounts, also referred to as a provision for credit losses, on their balance sheet.

The basic idea behind bad debt expense is the same as that behind all accounting principles: it enables businesses to completely and accurately report their financial position. Almost every business will encounter a customer who is unable to pay at some point, and they will need to record a bad debt expense.

Learn more about bad debt here:

brainly.com/question/29343346

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