1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Oksana_A [137]
3 years ago
8

Effective service recovery entails all of the following EXCEPT _______. listening to the customer placing blame with the custome

r to reduce costs resolving the problem quickly providing a fair solution
Business
2 answers:
sattari [20]3 years ago
7 0

Answer:

Placing blame with the customer to reduce cost.

Explanation:

Providing an excellent customer service to customers involves making sure that a customer is happy and very satisfied with a company’s products or services. It also involves providing adequate service to a customer in a timely, polite, pleasant and orderly manner. In order to provide excellent customer service the customer service representative must possess a good communication and problem resolution skills.

The customer service representative must:

1) Must have the patience and time to listen attentively to a customer complaint.

2) Must be able to respond in a timely manner.

3) Must appreciate the customers.

4) Must be able to get feedback from the customers.

Debora [2.8K]3 years ago
7 0

Answer:

Option A.

Placing the blame on the customer to reduce costs

Explanation:

Service recovery refers to  the efforts  a firm makes to correct a problem following a service failure and retain a customer's goodwill.

After a service failure, the core reason for the failure is to be addressed by the service recovery system, in order to prevent it from happening again. Placing the blame on the customer does not address the core underlying issue that led to the service failure and most of the time, this will cause the issue to repeat itself, this time with a different customer.

This makes placing blame with the customer to reduce costs the wrong choice to make during a service recovery operation , and the correct answer to the question.

You might be interested in
F. What effect does a low unemployment rate have on business? what effect does a high unemployment rate have on business?
taurus [48]

The effect of low unemployment rate on business is that the productivity of business will fall, and the effect of high unemployment rate on business is that the productivity of business will raise.

<h3>What is unemployment rate?</h3>

The unemployment rate refers to the state of being unemployed. The unemployment rate is derived by dividing the total number of people in the labor force by the number of people who are jobless.

The labor force is the total number of people who are employed and unemployed. A low unemployment rate has the impact of lowering business productivity, whereas a high unemployment rate has the effect of increasing business productivity.

Therefore, the unemployment rate is defined as the state of being unemployed.

Learn more about the unemployment rate, refer to:

brainly.com/question/17255561

#SPJ4

6 0
2 years ago
Read 2 more answers
peter, a customer-care executive of homefrot inc., an electronics company, adopts the problem-solving process to find a solution
Usimov [2.4K]

Answer:

compile and analyze the data

Explanation:

Since Peter has already identified the problem, his next step is to compile and analyze the data. This will allow Peter to see all of the data together and try to find what the cause of the problem actually is, which will ultimately allow him to develop a solution to it. This is done by inspecting and cleaning the data in order to find useful information, informing conclusions and data supporting decision-making.

6 0
3 years ago
A social environment is BEST described as:
jeka57 [31]

Explanation:

The social environment, social context, sociocultural context or milieu refers to the immediate physical and social setting in which people live or in which something happens or develops. It includes the culture that the individual was educated or lives in, and the people and institutions with whom they interact.

5 0
3 years ago
Read 2 more answers
The correct amount of prepaid insurance shown on a company's December 31, 2018, balance sheet was $900. On July 1, 2019, the com
sleet_krkn [62]

Answer:

The amount of insurance expense that should appear in the company's 2019 income statement is $1,000

Explanation:

The computation of the insurance expense is shown below:

= Beginning balance of prepaid expense + Additional insurance premium - ending balance of prepaid expenses

= $900 + $600 - $500

= $1,000

For computing the accurate value we added the opening balance of prepaid expenses, additional premium and deducted the ending balance of the prepaid expenses

8 0
3 years ago
As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon go
Natali [406]

Answer: d. Recognize the economic reality of Claire's territory and change her goals to make them ambitious but realistic.

Explanation: a,b and d are all punishments and will cause the company to lose a valuable and hard-working member which does not make sense since it is not her fault. c. is not a very option either as it would involve relocating Claire which she may not want, is not necessarily fair to the new sales rep, and could potentially cause profit and sales to go down even further by having a new sales rep work this territory. c. d. is the best option because it will be kinder to Claire and will keep the company running smoothly.

Hope this helps!  :)

3 0
3 years ago
Other questions:
  • If a new source of lumber is found, what is likely to happen to the price of
    13·1 answer
  • There are 88 members on a board of directors. if they must form a subcommittee of 55 ?members, how many different subcommittees
    12·1 answer
  • g On January 2, Yorkshire Company acquired 34% of the outstanding stock of Fain Company for $400,000. For the year ended Decembe
    7·1 answer
  • Choose either the fashion or design industry and explain how you think the baby boomers, those born right after World War II, wi
    13·1 answer
  • For a monopolistically competitive firm, at the profit-maximizing quantity of output, a. price exceeds marginal cost. b. margina
    8·1 answer
  • Ratio of 10% and assuming that banks keep no excess reserves, imagine that $300 is deposited into a checking account. by how muc
    15·1 answer
  • What three major federal taxes bring in most revenue ?
    10·1 answer
  • What is the difference in having da juice, or having the sauce?
    15·1 answer
  • With a tax of $4,000 on $20,000 of
    14·1 answer
  • Select the correct answer.
    7·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!