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Oksana_A [137]
2 years ago
8

Effective service recovery entails all of the following EXCEPT _______. listening to the customer placing blame with the custome

r to reduce costs resolving the problem quickly providing a fair solution
Business
2 answers:
sattari [20]2 years ago
7 0

Answer:

Placing blame with the customer to reduce cost.

Explanation:

Providing an excellent customer service to customers involves making sure that a customer is happy and very satisfied with a company’s products or services. It also involves providing adequate service to a customer in a timely, polite, pleasant and orderly manner. In order to provide excellent customer service the customer service representative must possess a good communication and problem resolution skills.

The customer service representative must:

1) Must have the patience and time to listen attentively to a customer complaint.

2) Must be able to respond in a timely manner.

3) Must appreciate the customers.

4) Must be able to get feedback from the customers.

Debora [2.8K]2 years ago
7 0

Answer:

Option A.

Placing the blame on the customer to reduce costs

Explanation:

Service recovery refers to  the efforts  a firm makes to correct a problem following a service failure and retain a customer's goodwill.

After a service failure, the core reason for the failure is to be addressed by the service recovery system, in order to prevent it from happening again. Placing the blame on the customer does not address the core underlying issue that led to the service failure and most of the time, this will cause the issue to repeat itself, this time with a different customer.

This makes placing blame with the customer to reduce costs the wrong choice to make during a service recovery operation , and the correct answer to the question.

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New Age Electronics expects to earn $100,000 this year. Earnings will grow 3% indefinitely if the firm makes no new investments.
vampirchik [111]

Answer:

5.7 1

Explanation:

Given:

  • Earning expect: $100,000
  • Grow rate: 3% = 0.03 (g)
  • Discount rate: 10% = 0.1 (r)
  • Number of shares: 250,000

We need to find the EPS because all of the earnings are paid out as dividends

= $100,000/250,000 shares

= $0.4

=> Current price:

P = D1 / (r-g)

<=> P = 0.4 (0.1 - 0.03) = 5.7 1

So the price per share of stock is  5.7 1

Hope it will find you well  

4 0
3 years ago
Read 2 more answers
N
ankoles [38]

Answer:

Stocks is the type of investments that offers both capital gains and interest income.

4 0
3 years ago
Travis has agreed to invest $16,000 in a partnership with his sister and brother-in-law. He does not intend to actively work in
german

Answer:

D. Limited partner

Explanation:

Limited partner -

It is one of the owner of a company or organization , where the liability of the firm's debt is not allowed to raise than the other investor of the company .

Limited partner is also known as silent partners .

The limited partner has very restricted voting rights on the business of the company , and even is not involved in the day - to - day activity of the business .

The role of the limited partner is to invests some amount of money for exchange of the shares in a partnership .

Hence , from the information of the question ,

Travis is a Limited partner in the given partnership .

6 0
3 years ago
MARK AS BRAINLY//
ozzi

Answer:

Consumer Financial Protection Bureau

8 0
2 years ago
A bank agrees to lend via simple loan $100 today to Thomas. The agreement is based on that the yearly interest rate is 15%. If T
Ede4ka [16]

Answer:

$404,55 (cumulative) or $250 (american)

Explanation:

This explanation considers a cumulative interest rate in the simplest way. And american amortization system. Consider that there is also French and German systems which works differently depending on the way the loan reimbursed

Cummulative Interest Rate:

Consider this:

If Thomas had to return it in one year he would have to return $115 ($100+15%) which is equal to 100*(1+0.15)

Now, at the begining of the second year, his debt is $115, and at the end its $115+15% = 132,25.  Which is equal 100*(1+0.15)*(1+0.15), this is equivalent to 100*(1+0.15)^{2}

The general formula for cummulative interest is C(1+i)^{n}

Where

C = is the loan amount [in this case: 100]

i = is the interest rate [in this case: 0.15]

n = is the number of periods until [in this case: 10]

American System

The american system is quite straight forward:

Thomas should pay $15 every year for 10 years, and with the last payment he should pay $115.

This is because in this system Thomas returns the capital (the amount of the loan) at the end; and each year he only pays the interest .

$15*10 + $100 = $250

7 0
3 years ago
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