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Oksana_A [137]
3 years ago
8

Effective service recovery entails all of the following EXCEPT _______. listening to the customer placing blame with the custome

r to reduce costs resolving the problem quickly providing a fair solution
Business
2 answers:
sattari [20]3 years ago
7 0

Answer:

Placing blame with the customer to reduce cost.

Explanation:

Providing an excellent customer service to customers involves making sure that a customer is happy and very satisfied with a company’s products or services. It also involves providing adequate service to a customer in a timely, polite, pleasant and orderly manner. In order to provide excellent customer service the customer service representative must possess a good communication and problem resolution skills.

The customer service representative must:

1) Must have the patience and time to listen attentively to a customer complaint.

2) Must be able to respond in a timely manner.

3) Must appreciate the customers.

4) Must be able to get feedback from the customers.

Debora [2.8K]3 years ago
7 0

Answer:

Option A.

Placing the blame on the customer to reduce costs

Explanation:

Service recovery refers to  the efforts  a firm makes to correct a problem following a service failure and retain a customer's goodwill.

After a service failure, the core reason for the failure is to be addressed by the service recovery system, in order to prevent it from happening again. Placing the blame on the customer does not address the core underlying issue that led to the service failure and most of the time, this will cause the issue to repeat itself, this time with a different customer.

This makes placing blame with the customer to reduce costs the wrong choice to make during a service recovery operation , and the correct answer to the question.

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On January 1, Year 1, Abbott Company granted 92,000 stock options to certain executives. The options are exercisable no sooner t
Lilit [14]

Answer:

The amount of Compensation expense to Year 1 is $153,333.

Explanation:

Stock options granted                                       92000

X Fair value on date of grant                          5

Total compensation expense                       460000

Years                                                                    3    

Compensation expense per year 1                       53333

Therefore, The amount of Compensation expense to Year 1 is $153,333.

3 0
3 years ago
why might a mutual fund be a better investment than individual stock and bonds a mutual fund guarantees dividends be stocks are
borishaifa [10]

Answer:

The correct answer would be option C, The risk is diversified with a mutual Fund.

Explanation:

Mutual funds is a pool of funds from different people. This pool of fund is invested in different securities. These securities can be stocks, bonds, treasury bills, etc. In this way the risk is diversified. When you invest money with the money of other people, the pool of money or funds will minimize the risk associated with investing a single person's money in any security. Secondly, the mutual funds are managed by professionals who are expert in the field of managing funds. They better know when and how much funds to liquidate and at what time.

7 0
3 years ago
Jason, your client, is developing a subdivision of 140 houses. He may place deed restrictions on as many as ______ properties.
kolbaska11 [484]

Jason, your client, is developing a subdivision of 140 houses. He may place deed restrictions on as many as 140 (100%) properties.

<h3>What is a deed restriction?</h3>

This is the term that is used to refer to the written agreements that are done in order to restrict and limit activities that may go on in a property.

These are private agreements that are made. It has to be 100 percent on the properties.

Read more on deed restrictions here:

brainly.com/question/4510408

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4 0
2 years ago
Read 2 more answers
A market situation where a small number of sellers compose the entire industry is called
Nadusha1986 [10]

Answer:

The correct answer is: oligopoly.

Explanation:

A market structure where there are only a few firms is called an oligopoly market. These firms can be producing either identical products or differentiated products.  

Because of few firms, there is a high degree of competition in the market. The firms are price makers and face a downward sloping curve.  

There is interdependence in the market such that the economic decisions of a firm affects the price, profits and output level of its rivals. So the firms have to consider the reaction of its rivals before making an economic decision.

4 0
3 years ago
Suppose People's bank offers to lend you $10,000 for 1 year on a loan contract that calls for you to make interest payments of $
Vlad1618 [11]

Answer:

c. 10.38%

Explanation:

Loan Amount = $10,000

Quarterly Interest payment = $250

Interest Payment for the year = $250 x 4

Interest Payment for the year = $1,000

Nominal interest rate = ($1,000 / $10,000) x 100 = 10%

Nominal interest rate = r = 10%

Number of periods = m = 4

Effective Interest rate = [ ( 1 + r/m )^m]-1

Effective Interest rate = [ ( 1 + 0.1/4 )^4] -

Effective Interest rate = [ ( 1 + 0.025 )^4] -1

Effective Interest rate = 10.38%

6 0
3 years ago
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