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Oksana_A [137]
3 years ago
8

Effective service recovery entails all of the following EXCEPT _______. listening to the customer placing blame with the custome

r to reduce costs resolving the problem quickly providing a fair solution
Business
2 answers:
sattari [20]3 years ago
7 0

Answer:

Placing blame with the customer to reduce cost.

Explanation:

Providing an excellent customer service to customers involves making sure that a customer is happy and very satisfied with a company’s products or services. It also involves providing adequate service to a customer in a timely, polite, pleasant and orderly manner. In order to provide excellent customer service the customer service representative must possess a good communication and problem resolution skills.

The customer service representative must:

1) Must have the patience and time to listen attentively to a customer complaint.

2) Must be able to respond in a timely manner.

3) Must appreciate the customers.

4) Must be able to get feedback from the customers.

Debora [2.8K]3 years ago
7 0

Answer:

Option A.

Placing the blame on the customer to reduce costs

Explanation:

Service recovery refers to  the efforts  a firm makes to correct a problem following a service failure and retain a customer's goodwill.

After a service failure, the core reason for the failure is to be addressed by the service recovery system, in order to prevent it from happening again. Placing the blame on the customer does not address the core underlying issue that led to the service failure and most of the time, this will cause the issue to repeat itself, this time with a different customer.

This makes placing blame with the customer to reduce costs the wrong choice to make during a service recovery operation , and the correct answer to the question.

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Which of the following constitutes constructive receipt in the current year ended December​ 31?a. A salary check received at​ 6:
zubka84 [21]

Answer:

a. A salary check received at​ 6:00 p.m. on December​ 31, after all the banks have closed.

b. A rent check received on December 30 by the manager of an apartment complex. The manager normally collects the rent for the owner. The owner was out of town.

Explanation:

The principle of constructive receipt is determined by when the person who receives the income had control over it. An individual or company is considered to have control over income when it is credited to that person or company. Basically, it's when you could spend that income if you wanted, even if you don't spend it.

From the principle of constructive receipt in the above paragraph, only option a (A salary check received at​ 6:00 p.m. on December​ 31, after all the banks have closed.) and b ( A rent check received on December 30 by the manager of an apartment complex. The manager normally collects the rent for the owner. The owner was out of town.) fall within the category. The other three options, the person is unable to spend the check even if they wanted to, until after December 31.

6 0
3 years ago
The model and concepts used to develop the economics of __ are similar to those used to illustrate the effects of:
zhuklara [117]

Answer:international trade: trade between individuals

Explanation:

I got it right

8 0
2 years ago
Yehle Inc. regularly uses material Y51B and currently has in stock 457 liters of the material for which it paid $2,619 several w
Sedaia [141]

Answer:

Option A is the correct answer,$5810

Explanation:

The relevant of the Y51B is the cost of replacement,which is the open market price as it is actively being used by Yehle Inc.

Besides, if the quantity currently in inventory is used it has to be replaced at open market price.

Disposal value would have been used if the material in question is not being used

The relevant of 700 liters is given below:

$5.81*1000=$5,810

1000 liters has to be bought not 700 liters as the least quantity available for sale is 1000 liters.

Above,it would be wrong to choose option D as 700 liters is not available

5 0
3 years ago
Identify which of the following statements is true.
Papessa [141]

Answer:

B. If both the current and accumulated E&P have deficit balances, a corporate distribution cannot be characterized as a dividend.

Explanation:

The statement written in the option B is correct.If both accumulated and current E&P have low balances,then we cannot corporate distribution as dividend rest of the options are false.Hence the answer is option B.

6 0
3 years ago
A book on how to invest in collectibles spends several weeks on best seller lists. The paperback book was originally released fo
miskamm [114]

Answer:

inelastic demand

Explanation:

Price elasticity of demand (PED) measures the proportional change in quantity demanded when the price of a product or service changes:

  • when a 1% decrease in price, increases quantity demanded in a smaller proportion, the PED is said to be inelastic.
  • when a 1% decrease in price, increases quantity demanded in a larger proportion, the PED is said to be elastic.
  • when a 1% decrease in price, increases quantity demanded in the same proportion, the PED is said to be unit elastic.

In this case, the decrease in price (-2%) barely increased the quantity demanded, therefore, the PED is inelastic.

4 0
3 years ago
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