Question

Total quality management (tqm) emphasizes all but which one of the following?a. Team-based work design and the creation of a total quality culture b. Six Sigma accuracy in performing tasks c. Involvement and empowerment of employees at all levels d. Continuously improving the performance of every task and value chain activity e. Benchmarking and total customer satisfaction

Answer 1

Answer:

c. Involvement and empowerment of employees at all levels

Explanation:

Total quality management refers to managing the organization in order to develop a success in the long run by considering the low level workers to the high level executive, and at the same time focused on quality improvement and the customer satisfaction

Here are the following points to become important for an organization

1. Quality improvement, management leads to long term success for organization and customers

2. The deficiencies could be determined by performing the work and can be corrected through providing the training, education, etc

3. If the product contains high quality that meet the needs of the customers than it would lead to high customer satifaction

4. And, in case if there is few defective product so the company is in a position to save the cost