Answer:
True
Explanation:
Petty and Cacioppo developed the ELM in 1980. This model provided an explanation of various ways in which stimuli is processed, reason behind their use, and their impact on a change in attitude. The model as proposed by Petty and Cacioppo has two main persuasion routes; the peripheral toute and the central route. The central route to change in attitude deals with logical processing.
Answer:
The effects of tobacco smoke on the respiratory system include: irritation of the trachea (windpipe) and larynx (voice box) reduced lung function and breathlessness due to swelling and narrowing of the lung airways and excess mucus in the lung passages.
Explanation: hope i could help and i hope you have a really good day :)
You have to get the data or statistics on the current state of "Patient Satisfaction". Whether or not this is good, you must improve upon it. So, it is best to get the reasons for the Patient's satisfaction, i.e. nice staff, clean environment, etc.
Now, try and observe which of all the factors are being done by your team, praise the team for being good at those factors (example: always saying good morning, hello, etc) and then try and explain that you need to focus on other factors that contribute to customer satisfaction.
for example, your customers complain about employees not smiling, then you must remind your team during the meeting to smile at the patients to improve the customer satisfaction.
best make a powerpoint presentation.
