Answer: Contacting technical support can give you a general idea of the responsiveness of the web host provider to issues and problems. If the technical support staff is slow getting back to you at this point, don't be surprised if you get the same type of service when you have a problem and need immediate help. While not fail-safe, a quick response to a simple question at least gives the appearance of a well-organized, professional, and responsive technical support staff.
Technology gives them the ability to do things that they normally couldn’t do. Like deaf people could get a cochlear implant to make them hear, people without a leg can get a prothetic leg to help them walk. Even something as simple of being colorblind, there are glasses to help them see color. It’s amazing.
Application gateway or application layer gateway