Question

Liz received an email from a long-term client informing her that they were planning to work with another advertising agency. Which response is the best application of the some post-event strategies of resilience?​

Answer 1

Answer:

Review all email to see if the client was somehow offended. Then analyze listening skills to ensure the client's needs were met. Discuss with a mentor. If the relationship can't be salvaged, learn from the experience and move on.

Explanation:

Due to the fact that Liz received a mail from a long-time client who tells her they were planning on working with another advertising agency, the best response that is the best application of some post-event strategies of resilience are:

1. Reviewing past emails to see if they offend the client in any way

2. Analyse the listening skills to ensure that the client's needs were met

3. Discuss with a mentor

4. Learn from the whole experience