If the majority of service customers are satisfied, it is likely that all service customers will be satisfied. False
Customer service is the provision of service to customers before, during, and after purchase. This makes it an important part of the customer's value chain. Different industries require different levels of customer service [1], but ultimately, the idea of a well-delivered service is to increase revenue. Awareness of a successful customer service interaction depends on employees who are “adaptive to the customer's personality”. [2] Customer service is often practiced in a way that reflects the company's strategy and values. Good customer service is usually valued by customer loyalty. Customer service is part of a company's intangible assets for some companies and can differentiate them from others in their industry. A great customer service experience can change a customer's overall perception of your company. [3]
Good customer service means consistently meeting customer expectations. Good customer service is fast, easy, personal, and caring. Companies that provide excellent customer service take the time to understand the needs of their unique customer base. J.
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Answer:
$9.05
Explanation:
the information about prices and costs is missing, so I looked it up:
contribution margin per yard for silk = $18 - $4.10 - $2.70 - $3.51 - $0.90 = $6.79
contribution margin per yard for polyester = $10.20 - $0.80 - $2.90 - $3.77 - $0.60 = $2.13
contribution margin per machine hour:
silk = $6.79 x 1/0.75 = $9.05
polyester = $2.13 x 1/0.5 = $4.16
Answer:
101.12 million
Explanation:
<em>The present value of a future cash flow is the amount that can be invested today at a particular rate for a certain number of years to have the future cash flow </em>
The present value of the liability
= FV × (1+r)^(-n)
= 800 × (1.09)^(-24)
= 101.12 million
The present value of this liability= 101.12 million
Answer:
Gap between the supply curve and the market price.
Explanation:
Producers surplus refers to the surplus that a producer of a commodity can obtain. The producers surplus is the difference between the producer's willingness to accept the price and the actual price they have received.
Producers surplus = Actual market price - Willingness to accept the price
Graphically, it is the area between the upper portion of supply curve and the market price.
Answer:
The monthly withdrawal is $701.10
Explanation:
The monthly withdrawal can be computed with PMT formula using excel spreadsheet.
The formula is PMT(rate,nper,-pv)
The fv and type are both taken as zero.
However, the rate of 5.5 % given in the question is a yearly rate,but the requirement of the question is monthly withdrawal, hence the rate is divided by 12 months to reflect a monthly rate i.e 5.5%/12
Besides, the nper should also to be adapted to show that the withdrawal is to be made every month for 18 years, hence nper is 12*18
The computation of the pmt based on the above highlighted points is found in the attached.
