According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
brainly.com/question/3259638
#SPJ4
Answer:
a)
Explanation:
According to my research on the best types of referencing groups, I can say that based on the information provided within the question he is most likely to choose several educators who belong to the National Council of Teachers of English. This is because these educators have experience and vast knowledge in the field of teaching and are not biased towards Carlos, therefore being the best reference group.
I hope this answered your question. If you have any more questions feel free to ask away at Brainly.
E judges are more able to exercise partisan power
Given the scenario above the Spencer is dealing with schizophrenia and his thoughts are difficult to understand because he jumps from one idea to another, what Spencer is creating is what we call WORD SALAD. Word Salad is when there are different words or phrases with different meanings and thoughts that are mixed in one sentence. Hope this helps.
