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xxTIMURxx [149]
3 years ago
14

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Business
1 answer:
Butoxors [25]3 years ago
8 0

Answer:

Service Quality Gaps

Explanation:

Service Quality Gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, customer satisfaction can be measured based on the service quality the customer receives, and if the customer is adequately satisfied, he would continue to patronise the company, but if he is not satisfied, it could damage relationships.

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Sunland Company is considering two capital investment proposals. Estimates regarding each project are provided below. Project So
san4es73 [151]

Answer:

a. 4 years and 4.22 years

b.  -$31,350 and $27,615

c. Project Nuts

Explanation:

a. The formula to compute the payback period is shown below:

= Initial investment ÷ Net cash flow

For project soup, it would be

= $600,000 ÷ $150,000

= 4 years

For project nuts, it would be

= $900,000 ÷ $213,000

= 4.22 years

b. The computation of the Net present value is shown below

= Present value of all yearly cash inflows after applying discount factor - initial investment

For project soup, it would be

= $568,650 - $600,000

= -$31,350

The present value is computed below:

= Annual cash flow × pvifa for 5 years at 10%

= $150,000 × 3.791

= $568,650

For project nuts, it would be

= $927,615 - $900,000

= $27,615

The present value is computed below:

= Annual cash flow × pvifa for 6 years at 10%

= $213,000 × 4.355

= $927,615

Kindly refer pvifa table

c. The project Nuts should be accepted as it has positive net present value.

7 0
2 years ago
Researchers have raised questions absout poll results concerning support for penalty, the death such support is not absolute but
vovikov84 [41]

Answer:

a. the alternative punishments that are available  

Explanation:

Alternative punishments generally tend to change the support patterns with more softline polling members opting for alternative punishments rather than death penalty.

8 0
3 years ago
Ramos Company has the following unit costs: Variable manufacturing overhead$15 Direct materials 13 Direct labor 17 Fixed manufac
zhannawk [14.2K]

Answer:

Unitary cost= $56

Explanation:

Giving the following information:

Variable manufacturing overhead $15

Direct materials $13

Direct labor $17

Fixed manufacturing overhead $12

Fixed marketing and administrative $11

Under absorption costing, the fixed overhead is allocated to the product cost:

Unitary cost= direct material + direct labor + variable overhead + fixed overhead

Unitary cost= 13 + 17 + 15 + 11= $56

3 0
2 years ago
Conclusions and recommendations are the most widely read sections of any report. Conclusions summarize a nd explain your finding
butalik [34]

Answer:

a. When drawing conclusions, make sure you summarize and explain your findings.

b. Tips for writing recommendations:

A. Your recommendations should always be the result of prior logical analysis.

B. Your recommendations should never be in the form of a command.

Explanation:

A good conclusion touches the theme or main topic, summarizes the main points, and connects with the introduction, but with a sense of closure.  Conclusions should be sound and logical.  Irrelevant conclusions are annoying to the senses.  Without a conclusion, the report will sound like one illogical move without clear direction and purpose.

Recommendations should address improvement efforts based on the problem(s) presented in the body of the report.

6 0
2 years ago
Weiland Co. shows the following information on its 2016 income statement: sales = $162,500; costs = $80,000; other expenses = $3
wel

Answer:

The 2016 operating cash flow is $56,905

Explanation:

The computation of the operating cash flow is shown below:

Operating cash flow = Sales - costs - other expenses - depreciation expenses  - taxes + depreciation expense

= $162,500 - $80,000 - $3,300 - $9,000 - $22,295 + $9,000

= $56,905

The interest expense should not be considered in the computation part. Hence, ignored it

7 0
3 years ago
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