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xxTIMURxx [149]
3 years ago
14

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Business
1 answer:
Butoxors [25]3 years ago
8 0

Answer:

Service Quality Gaps

Explanation:

Service Quality Gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, customer satisfaction can be measured based on the service quality the customer receives, and if the customer is adequately satisfied, he would continue to patronise the company, but if he is not satisfied, it could damage relationships.

You might be interested in
Which of the following items below would be covered by a standard renters insurance policy?
hjlf

Answer:

The correct answer is letter "A": Your TV if it gets stolen or damaged in a burglary.

Explanation:

Renter's Insurance Policies offer individuals coverage on property damages for three specific situations: <em>loss of personal possession, liability, </em>and <em>Additional Living Expenses</em> (ALE). In front of burglary, the loss of personal possession coverage could provide the individual affected an amount to cover all the losses but the problem relies on what was lost. Thus, it is important to list the belongings possessed such as appliances, furniture or jewelry which were likely to be the most expensive items.

5 0
3 years ago
National Drilling Company ships its only pump to American Hydraulics Corporation, the manufacturer, for repair. National pays Ov
zzz [600]

Answer:

National will prevail with regards in recovering the damages, but not for all the damages that it looks for. Overland's inability to perform quickly is a break of agreement for which National can recover damages. Although, the late delivery of pump by the Overland's, National is qualified for recover the cost of renting the pump for the five days that Overland delayed. Costs that are caused legitimately by a breach of agreement.

7 0
3 years ago
Which of the following helps determine something's value?
Svetlanka [38]

Answer:

D. Both A and C

Explanation:

Items that are more useful and/or more rare, result in higher prices (and if both are true, even higher prices). If an item is rare but useless, the price would be lower. If an item is useful and not rare (think batteries or paper towels) the price lowers.

8 0
3 years ago
Sally has invested $10,000 now and wants to earn a real interest rate of 10% per year. Assume that the inflation rate is 7% per
hodyreva [135]

Answer:

Results are below.

Explanation:

Giving the following information:

Inflation rate= 7%

Real rate of return= 10%

Present value (PV)= $10,000

Number of periods (n)= 10 years

<u>The real rate of return incorporates the effect of the inflation rate. Therefore, the nominal rate of return:</u>

Nominal rate of return= 0.1 + 0.07= 17%

<u>To calculate the Future Value, we need to use the following formula:</u>

FV= PV*(1 + i)^n

FV= 10,000*(1.17^10)

FV= $48,068.28

This is the n<u>ominal valu</u>e received after ten years.

<u>If Sally wants to determine the real value of the investment after 10 years, we must use the real rate of return:</u>

<u></u>

FV= 10,000*(1.1^10)

FV=$25,937.42

4 0
3 years ago
​(Yield to​ maturity) The market price is ​$725 for a 16​-year bond ​($1 comma 000 par​ value) that pays 9 percent annual​ inter
wlad13 [49]

Answer:

13.16%

Explanation:

In this question we use the RATE formula i.e shown in the attached spreadsheet

Given that,  

Present value = $725

Assuming figure - Future value or Face value = $1,000  

PMT = 1,000 × 9% ÷ 2 = $45

NPER = 16 years × 2 = 32 years

The formula is shown below:  

= Rate(NPER;PMT;-PV;FV;type)  

The present value come in negative  

So, after solving this, the yield to maturity is 6.58% × 2 = 13.16%

6 0
3 years ago
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