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3 years ago

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Business

1 answer:

Butoxors [25]3 years ago

8 0

Answer:

Service Quality Gaps

Explanation:

Service Quality Gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, customer satisfaction can be measured based on the service quality the customer receives, and if the customer is adequately satisfied, he would continue to patronise the company, but if he is not satisfied, it could damage relationships.

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One year ago Lerner and Luckmann Co. issued 15-year, noncallable, 7.5% annual coupon bonds at their par value of $1,000. Today,

Dennis_Churaev [7]

Answer:

current price = $1191.79

Explanation:

given data

time t = 15 year

annual coupon bonds rate = = 7.5 %

par value = $1000

interest rate = 5.5%

maturity time = 14 year

to find out

current price of the bonds

solution

we get here first annual coupon rate = 7.5% of 1000

annual coupon rate C = $75

so now we get current price of bond

current price of the bonds = $\frac{C}{(1+r)} +\frac{C}{(1+r)^2} +\frac{C}{(1+r)^3} +\frac{C}{(1+r)^4} ..........\frac{C}{(1+r)^{13}} + \frac{C+par\ value}{(1+r)^{14}}$ .................1

put here value

current price = $\frac{75}{(1+r)} +\frac{75}{(1+r)^2} +\frac{75}{(1+r)^3} +\frac{75}{(1+r)^4} ..........\frac{75}{(1+r)^{13}} + \frac{75+1000}{(1+r)^{14}}$

current price = $\frac{75}{(1+r)} \frac{1-(\frac{1}{1+r})^{14} }{r} (1+r) + \frac{1000}{(1+r)^{14}}$

solve it we get

current price = $1191.79

4 0

3 years ago

Ted was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Akiko, a Japanese Ameri

wlad13 [49]

Answer:

The answer is D. Stereotyping

Explanation:

Stereotyping is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs. It is the over generalized belief about a particular set of people.

Hence Ted is said to be a stereotype because he is generalizing that Asians are better in math

Therefore the answer is D. Stereotyping

3 0

4 years ago

Please do your best. 75% of my grade

jeyben [28]

Answer:

Question 5 is rent

Question 6 is utilities

3 0

3 years ago

__________-has four components, including _________-, which is the ability to connect to others, build positive relationships, r

34kurt

Answer:

The correct words for the blank spaces are: Emotional Intelligence; Relationship Management.

Explanation:

Emotional Intelligence refers to the ability individuals have to control their emotions in reference to the interactions they have with others. Emotional Intelligence has four (4) factors: <em>Self-Awareness, Self-Management, Social Awareness, </em>and <em>Relationship Management</em>.

Relationship management involves getting along with others, handling conflict effectively, and using sensitivity to manage interactions successfully.

8 0

3 years ago

Daily demand for newspapers for the last 10 days has been as follows: 12, 13, 16, 15, 12, 18, 14, 12, 13, 15 (listed from oldest

katrin [286]

Answer:

The correct option is E,14

Explanation:

In using the two-day moving average to forecast for the next day sales, the previous two days sales are taken , summed to up and finally averaged(that is divided by 2)

Next day forecast=sum of previous two days sales figures/number of days

sum of previous two days forecast=13+15=28

since the number of the days is 2 ,the 8 is divided by 2,28/2=14

Ultimately the next day forecast sales figure is 14 newspapers

Option A is wrong that is just considering of the two previous day, the same thing applies to option B.

Option C is the sum of previous two days sales without being divided

5 0

3 years ago