Presuming the question is "How many points did he miss", you would find the solution by multiplying the amount of possible points by the test score as a fraction. 96% is the fraction

. Therefore, you get the equation

. This is equal to 72, so he missed 3 points, or 75-72 points.
He missed 3 points.
Quadratic formula: (-b +/- sqrt(b^2 - 4ac)) / 2a
a = 10
b = -1
c = 9
1 +/- sqrt((-1)^2 - 4(10)(9)) / 2(10)
1 +/- sqrt(1 - 360) / 20
x = 1 +/- sqrt(359i) / 20
Hope this helps!
-4 > -5, -4 is > or equal to 5