Economists ask the process of proactive consumers choosing to either exit from a sale or to voice their dissatisfaction with a product as-----expressing disapproval.
What does one mean by customer dissatisfaction?
Customer dissatisfaction is the antithesis of customer satisfaction. It happens when customer expectations aren't only not meant, but also when the corporate fails to do anything about the complaint.
for instance , 74 percent of consumers say they will forgive a company for its mistake after receiving excellent service.
<h3>Why is customer satisfaction important?</h3>
The importance of customer satisfaction cannot be overstated. there's a direct correlation between how happy customers are and how much money a business makes. Your customer satisfaction score (CSAT) affects repeat purchases rates and customer loyalty, word of mouth referrals, and helps to tell business decisions
.Learn more about customer satisfaction:
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Answer and Explanation:
The computation of the expected return and the standard deviation is given below:
the expected return is
= $90,000 × 13% + $60,000 × 6.6%
= $15,660.00
And,
standard deviation of return is
= $90,000 × 13% × 44% + $60,000 × 6.6%
= $5,148 + $3,960
= $9,108.00
In this way it should be calculated
Answer:
planning
Explanation:
In this scenario it seems that Amy is demonstrating the planning part of the managerial functions. This part focuses on creating the plans and processes needed in order to be able to meet all of the company goals and objectives. In this scenario, by stating the actions that she thinks would better the company, she is letting everyone know her plan, therefore she is demonstrating the planning function.
