Question

While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly. What buffering technique are you using if you provide objective information in your opening

Answer 1

Answer: Facts

Explanation:

With regards to the information given, the buffering technique that is being used when one provides the objective information in the opening is referred to as facts.

When an opening is buffered by including facts, one has to introduce the bad news with the objective information. It should be noted that the buffer should be concise and relevant.