Disappointed by airline industry and the services provided by airline industry is given below
Explanation:
1.Disappointed customerwill not only cost you money but will also create the possibility of bad word-of-mouth, which can affect future sales and money in your pocket.
2.In an airport environment, and in particular in a hub station with the high volume of connecting traffic and increased probability that you will experience some sort of service disruption, this is even more critical. When you get a sandwich you don’t like or your movie freezes or your bed is not made-up to your liking, you are upset and looking for someone to remedy the situation. Once you have established that you will not elevate your tone to match that of the irate customer, you need to do a few more things. You have to listen to the problem and try to see it through the eyes of the customer. He or she will tell you everything you need to know. The actual incident is never at the root of the behavior. The more you are able to convey your empathy for the situation the customer is in – “I was late coming in from New York and I missed the connecting flight to San Francisco, where my sister is getting married tomorrow morning.” – the greater the trust that will develop between you and the customer. More than anything, customers want someone from your company to understand the unfortunate circumstances they have been left in. They want to vent, they want to feel that you have understood and cared about their predicament, and they want a genuine apology. Lastly, they want a solution. They want to see you try to find a fix for their problems, and even if the result is not ideal, they will be brought back to a calm state by your efforts and communication. Maintain good eye contact, let them know what you’re doing, and try to deliver a solution that addresses their concerns. It is not always possible to do this, and companies generally employ a Customer Relations department to handle transactions such as refunds or compensation for situations where the employee and the customer were unable to reach an acceptable resolution at the first point of contact.
3.Essentially, an airline's hard product is the plane itself, and the airline's soft product is the service, food, and the drinks. Hard product can also be non-airplane constituents, such as lounge amenities. Consequently, the food and drinks in the lounge is soft product, while airline lounge showers are hard products.
Answer:
Part 1. Marketing Department
Part 2. Sales Department
Explanation:
The Marketing department is the one which is responsible for creating product awareness among the target market segment customers. The marketing department assesses the best option to approach the customers present in the market segment. The option that will generate greater product awareness and is less costly to the organization is the best option that the market department tries to find to reach customers.
On the other hand, the Sales department is responsible to approach its potential customers to ensure that sales targets are met. They are the ones who will finalise the dealings between the company and the customer to sell the products or services.
Answer: the same interest income is reported each year
Explanation:
The straight-line amortization method is a simple way to amortize a bond as an equal amount of interest are allocated over every accounting period.
When using straight line amortization on premium bonds, the same interest income is reported each year. Therefore, option A is the best answer.
In all of these career cluster listed above, you will find all levels of business jobs, such as an Administrative Assistant
For better understanding, let's understand what career clusters means
- Career Cluster is simply known to be a wide occupational groupings of specific industry based jobs such as agriculture, law, education, health science etc . The career clusters provide an organizing tool that helps one in creating a career plan.
- An administrative assistant helps in the day to day running of an enterprise or firm. All career cluster have different job specifications and so an office or administrative assistant is often needed to answer phone calls, document important work or minutes of meetings, assistant the boss in office duties and other responsibilities. It is commonly found in all the 16 career cluster.
From the above, we can therefore say that the answer In all of these career cluster listed above, you will find all levels of business jobs, such as an Administrative Assistant is correct.
Learn more about career cluster from:
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