Answer:
Touch point is a method of interaction with a customer, such as telephone or customer service desk.
Answer: Option A
Explanation: In simple words, human capital refers to the economic value of an individual employee to the organisation in which he or she works as based on the skill sets and experience that he she possess.
The economic value can be created using various tools like education, training, good health or loyalty etc. Human capital is considered as an intangible asset but is not recorded in the balance sheet of the company as it cannot be quantified.
However, it is considered as the most important asset because the effective use of other resources depends on the human capital of an organisation.
B. People with the same job title may perform different duties
The marketplace is full of both potential and non-potential customers which makes this statement <u>True</u>.
<h3>Are both potential and non-potential customers in the market?</h3>
The market does indeed have both potential customers for a product and non-potential customers who would not want to buy the product.
As a result, it is not possible to directly market to only potential customers, but to the entire marketplace.
Find out more on potential customers at brainly.com/question/3053467.
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Answer:
Current assets:
Amount = 2014 value - 2013 value
= $203,600 - $254,000
= -($50,400) (Negative)
percentage changes = 
= 
= (19.84)%
Plant assets:
Amount = 2014 value - 2013 value
= $1,397,000 - $831,700
= $565,300
percentage changes = 
= 
= 67.96%
Total assets:
Amount = 2014 value - 2013 value
= $1,600,600 - $1,085,700
= $514,900
percentage changes = 
= 
= 47.42%