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3 years ago

Suggest and explain four activities that would be ""customer focused"" in nature

Business

1 answer:

iren2701 [21]3 years ago

7 0

Answer:

1. Efficient customer-care

2. Personalization of products

3. A transparent distribution network

4. Requesting feedback from customers

Explanation:

An organization that is customer-focused has policies in place that are relatable to the customer and make his journey through the business easier.

Activities and policies that are customer-focused in nature include;

1. A well trained customer service personnel that listen to the needs of the customers, and solve them.

2. Designing of products that fit into the needs of customer segments shows that the organization has the customers at heart.

3. Honesty and clarity in dealing with customers at every stage of the business shows that the organization is customer-focused.

4. Feedback requests helps the organization know what the customer's concerns are and how to deal with them.

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A metal fabricator produces connecting rods with an outer diameter that has a 1 ± .01 inch specification. A machine operator tak

Morgarella [4.7K]

Answer:

A) 1.111

B) 0.889

Explanation:

given data :

outer diameter of connecting rods = 1 ± 0.01 inch

sample mean outer diameter = 1.002 inches

standard deviation = 0.003 inches

A) Calculating the Cp of the process

mean = 1.002

Standard deviation = 0.003

LSL = 1 - 0.01 = 0.99

USL = 1 + 0.01 = 1.01

$Cp = \frac{USL - LSL}{6 * STANDARD DEVIATION}$ = $\frac{1.01-0.99}{6*0.003}$ = 1.111

B) calculate Cpk

mean = 1.002, LSL = 0.99, USL = 1.01 , deviation = 0.003

$Cpk = min[\frac{mean-LSL}{3* deviation} , \frac{USL- mean}{3*deviation} ]$

= min [(0.012/0.009) , (0.008/0.009) ]

= min [ 1.333, 0.889 ]

hence Cpk = 0.889

3 0

3 years ago

Targaryen Corporation has a target capital structure of 75 percent common stock, 10 percent preferred stock, and 15 percent debt

erastova [34]

Answer:

WACC = 0.07961 or 7.961% rounded off to 7.96%

After tax cost of debt = 0.0474 or 4.74%

Explanation:

The weighted average cost of capital or WACC is the cost of a firm's capital structure. To calculate the WACC, we multiply the weight of each component of the capital structure by the cost of that component. The components of capital structure can be one or all of the following namely debt, preferred stock and common stock.

The formula for WACC is,

WACC = wD * rD * (1-tax rate) + wP * rP + wE * rE

Where,

w represents the weight of each component

r represents the cost of each component

D, P and E represents debt, preferred stock and common stock respectively

WACC = 0.15 * 0.06 * (1 - 0.21) + 0.1 * 0.05 + 0.75 * 0.09

WACC = 0.07961 or 7.961% rounded off to 7.96%

The after tax cost of debt is calculated by multiplying the cost of debt by (1 - tax rate) to adjust for the tax advantage provided by debt as interest payments on debt are tax deductible.

After tax cost of debt = 0.06 * (1 - 0.21)

After tax cost of debt = 0.0474 or 4.74%

7 0

3 years ago

The following is a partially completed lower section of a departmental expense allocation spreadsheet for Brickland. It reports

blagie [28]

Answer:

The correct option is b. $8,100

Explanation:

Since the question was asked about the allocation of maintenance department expense to assembly and the maintenance department expense is based on the square footage.

So, the following equation should be used which is shown below:

= Maintenance department expense × assembly square foot space ÷ total sum of square foot space

where,

Maintenance department expense is $18,000

Assembly square footage is 2,700

And, the total sum of square foot space equals to

= Fabrication square foot space + assembly square foot space

= 3,300 + 2,700

= 6,000

Now, put these values on the above equation.

So, the value would be equals to

= $18,000 × 2,700 ÷ 6,000

= $18,000 × 0.45

= $8,100

The other cost is irrelevant. Thus, it is ignored while computation.

Hence, the amount of Maintenance department expense to be allocated to Assembly is $8,100

Therefore, the correct option is b. $8,100

7 0

3 years ago

When traveling to another country you have the choice of paying for the stay when you book the reservation or when you check out

Digiron [165]

Answer and Explanation:

In the given situation, it is mentioned that while travelling to another country you have two choices for paying at the time of booking or at the time of checking out. Now at Jan the person made a reservation for staying at Italy and completed the stay as on April 30th so here the change in inflation would be matters whether it is increasing or decreasing. It is better to pay off at advances as there is a chances that the price could rise in near future

3 0

3 years ago

Donald operates an accounting firm and has an annual summer party for the employees and their families. He believes the party be

Vsevolod [243]

Answer:

$6000

Explanation:

Accordingly, the costs associated with throwing a party for employees and their families (spouses and significant others) are fully deductible (100%) as long as the party is hosted primarily for the employees. In this case, the party is for the employees as it is seen to benefits them, thus, total cost Donald can deduct equals cost of beverages and food plus cost of band,

That is,

= 5500 + 500

=$6000

5 0

3 years ago

Read 2 more answers