Question

Suggest and explain four activities that would be ""customer focused"" in nature

Answer 1

Answer:

1. Efficient customer-care

2. Personalization of products

3. A transparent distribution network

4. Requesting feedback from customers

Explanation:

An organization that is customer-focused has policies in place that are relatable to the customer and make his journey through the business easier.

Activities and policies that are customer-focused in nature include;

1. A well trained customer service personnel that listen to the needs of the customers, and solve them.

2. Designing of products that fit into the needs of customer segments shows that the organization has the customers at heart.

3. Honesty and clarity in dealing with customers at every stage of the business shows that the organization is customer-focused.

4. Feedback requests helps the organization know what the customer's concerns are and how to deal with them.