Question

You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes; however, when you begin speaking to her, you can;t understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?

Answer 1

Find the nearest worker that knows Spanish or find a costumer that speaks Spanish so they can convert it into English