Volcanoes are formed by magma working its way to the surface. When the magma erupts (now lava) it will flow and ash will fall down. When the lava cools the volcano will grow. This process keeps repeating. Eventually the volcano will be huge.

<u>It can therefore include both spoken and written communication.</u>
- <u> However, many people use the term to describe only spoken communication. </u>
- <u>The verbal element of communication is all about the words that you choose, and how they are heard and interpreted.</u>