The correct answer to this open question is the following.
Unfortunately, you forgot to include a question. Here, we just have a statement.
What is your question? What do you want to know?
If this is a true or false question, the answer is "true."
It is true that a good CRM should integrate marketing, sales, and customer support activities measuring and evaluating the process of knowledge acquisition and sharing.
The reason is that effective investment in Customer Relationship Management (CRM) should be able to operate efficientñy with these management aspects in order to increase the productivity and efficiency of the company.
A good CRM has to facilitate the operations of a company, improving time management and people's activities that can produce better results accomplishing the companies goals and fulfilling the key performing indicators (KPI)
