Answer:
Explanation: For "BEST way to handle the situation," try Option 1, because it would possibly help them or make the Technical Support Representative do less work.
For "WORST way to handle the situation," Option 4 would be the best because you're basically just hanging up on the person.
From the given the statement, "every system is perfectly designed to get the results it gets" is a basic principle of improvement.
Option B
<u>Explanation:</u>
The improvement activity begins with the quote ‘every system is perfectly designed to get the results it gets’, by W. Edwards Deming; The quote states both the unintended and intended effects are designed into our systems.
For example: Healthcare in the UK has been perfectly designed to lower the waiting times to 18 weeks for various procedures over last twelve years. Reflecting on Safer Patients Initiative (SPI), this can be true to improvement systems: every improvement system is perfectly designed to get the results its gets and SPI is a case in point.
The leading improvements that need to be designed into our improvement systems:
- Improvement activity needs to be built on strong foundations
- Greater engagement with people’s intrinsic motivation
- Embrace a wider set of methods
- Greater understanding of how systems and processes outside direct clinical care contribute to safety and quality.
So, it can be concluded that the line given by W. Edwards Deming tends to be the principle of improvement.
The question above has multiple choices as
follows;
a. Internet
<span>
b. Intranet
<span>
c. Extranet
<span>
d. World Wide Web
Correct answer is
C. Extranet
<span>You are able to use an Extranet to securely
share part of a business’s operation with vendors, suppliers, customers, partners
or any other business organization. We
can also view an extranet as an intranet extended to users outside the company.</span>
</span></span></span>
