His first step was to "Evaluate the Decision".
Answer: Amnesia or Alzheimer Disease
Explanation: i would think that because Alzheimer is were your memory slowly fades away and most people forget how to do daily things. Amnesia is from head trauma and has effected the Limbic system, which is what controls the emotions and memories we have....
A. Because the call isn’t urgent and he politely acknowledged the call, but asked if he can call back later since it isn’t urgent
Future differences I think