Answer:
<u>Situational Influences </u>
Explanation:
Situational influences refer to those situation or state conditions which influence a buyers behavior. Physical, social and time factors or buyers own moods, affect a buyers buying habits i.e what the buyers buy and the quantity of purchases.
Physical surroundings refer to the physical situation of the buyer i.e the effect of location of the store, the design of the store etc.
Social surroundings refer to the effect of people who surround the buyer while he is considering a purchase.
Temporal effects refer to temporary or time bound situation of the buyer which relates to the time of the day a buyer visits the store.
Antecedent states refer to the pre existing state of mind of the buyer.
Collectively, these comprise situational influences in consumer buying decision process.
Octavia should tell the customer that she doesn’t know the answer right now, but she will try to figure it out as soon as possible, and it may take a few days.
Another great option is for Octavia to ask a coworker right away who may know the answer to the question.
Whenever a product line or a product family is extended, there is a risk of cannibalization, which occurs when sales of an existing brand decline as the firm's current customers switch to the new product.
<h3>What is a new product line?</h3>
This is term that is used to refer to the offering of a new product from a line that the company has not offered previously. It is the introduction of a new product entirely to the market.
Hence we have to say that Whenever a product line or a product family is extended, there is a risk of cannibalization, which occurs when sales of an existing brand decline as the firm's current customers switch to the new product.
Read ore on cannibalization here: brainly.com/question/17772125
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