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Gnoma [55]
2 years ago
7

A popular hotel has continued to lose business in its room service food sales over the last five years. Using the Six Sigma DMAI

C process explain what you would do in each step of the process to improve the sales - provide relevant, practical details. What statistics would you apply and why?
Business
1 answer:
DaniilM [7]2 years ago
6 0

The correct answer to this open question is the following.

Using the Six Sigma DMAIC process, I will explain what I would do in each step of the process to improve the sales.

DMAIC stands for Define, Measure, Analyze, Improve, and control.

What I would do first is, of course, define the nature of the problem. To define exactly what is the root of the drop in sales in the hotel. That would allow me to establish proper goals and define a strategy to implement. If a need to do surveys to customers or unsatisfied clients, I would do that. Listening to customer feedback would provide the necessary information.

Then, I have to measure the performance of my employees. Monitoring and evaluate the productivity of the people who work in the organization.

I have to analyze if the productivity ratio of each employee to know if they are performing to the maximum of their capabilities.

In this case, I could use a Pareto chart or the 80-20 rule, to assess productivity in the company.

I have to pay attention to the causes of poor performance and poor quality service. There is an interesting analysis called Root Cause Analysis (RCA) that can be useful in this case.

Once identified and eliminated the root or causes of the problems, then it comes de Improve the process to enhance the performance in every area of the organization. I would have to get people on the same page and focus on one problem at a time to doing things right.

Another model that could be useful in this scenario would be Design of Experiments, commonly known as DOE, which helps resolve complex issues

Finally, the control of everything implementation and solution to confirm it has been established the right way with the desired results. This could be part of the continuing Quality Control process- The poke yoke system would be a good option to be contemplated.

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qualifying with specific skills

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4 0
3 years ago
According to dan bricklin, inventor of visicalc, what is the most effective and efficient way to move forward with an idea?
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The most effective and efficient way to move forward with an idea is "create a prototype".

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Which of the following might explain the evidence of an endowment effect in behavioral economics?A) Government regulation B) Kno
Juliette [100K]

Answer:

The correct answer is letter "D": Class envy.

Explanation:

In behavioral economics, the endowment effect explains why an individual could give a higher value to an object that posses than giving a low value when the individual does not have it. The approach implies the object has symbolic importance for the individual while having it.  

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8 0
3 years ago
Liability insurance is…
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D

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6 0
2 years ago
The Big Black Bird Company (BBBC) has a large order for special plastic-lined military uniforms to be used in an urgent military
kap26 [50]

Answer:

A. Multifactor productivity

Original Value of output 2500 un. x $200/un. = $500,000 Value of input 2500 un x $120/un. = $300,000 Multi-factor productivity $500,000/$300,000 = 1.67 Overtime Value of output 4000 un. x $200/un. = $800,000 Value of input 4000 un. x $144/un. = $576,000 Multi-factor productivity $800,000/$576,000 = 1.39 Multi-factor productivity (1.67 – 1.39) / 1.67 = 16.8% decrease

B. LABOR PRODUCTIVITY

Original Value of output 2500 un. x $200/un. = $500,000 Input = (100 people x 40 hr/person) = 4000 hours Labor productivity $500,000/4000 hr = $125/hr Overtime Value of output 4000 un. x $200/un. = $800,000 Input = (100 people x 72 hr/person) = 7200 hours Labor productivity $800,000/7200 hr = $111/hr Labor productivity ($125/hr – $111/hr) / $125/hr = 11.1% decrease

C.GROSS PROFITS

Original $500,000 - $300,000 = $200,000 Overtime $800,000 - $576,000 = $224,000

$24,000 increase

5 0
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