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Sphinxa [80]
3 years ago
7

Which of the following is NOT a result of good customer service?

Business
1 answer:
ikadub [295]3 years ago
7 0

Answer:

Employees will take less pride in their job.

Explanation:

Customer relationship management (CRM) typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction.

Simply stated, CRM is a strategic process which typically involves collecting customer information for the purpose of improving a customer's future experience.

A good customer service involves providing a timely, upbeat, and quality level of service, as well as attentive feedbacks to the customers that patronizes an organization. Thus, it ensures that the needs or wants of the customers are attended to in a matter that reflects positively on an organization.

This ultimately implies that, employees taking less pride in their job is not a result of good customer service because they are groomed to enjoy proffering solutions to the buying-selling related problems faced by a customer, especially those that are within their capacity to solve.

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Altoon Manufacturing's records were partially destroyed in a flood. The company does not know what sales have been for the year,
Masteriza [31]

Answer:

a. $164,000

Explanation:

The computation of the Altoon Manufacturing's sales for the year until the flood is given below:

= Cash collections + ending receivables - opening receivables

= $158,000 + $25,000 - $19,000

= $164,000

hence, the Altoon Manufacturing's sales for the year until the flood is $164,000

Therefore the first option is correct

7 0
2 years ago
Skoff Corporation is a shipping container refurbishment company that measures its output by the number of containers refurbished
puteri [66]

Answer:

The correct answer is A.

Explanation:

Giving the following information:

Refurbishing materials:

Variable cost= $600

Fixed costs= $18,800

Estimated cost= 600*35 + 18,800= $39,800

Actual cost= 600*32 + 18,800= $38,000

Refurbishing activity variance= Estimated - actual cost

Refurbishing activity variance= 39,800 - 38,000= 1,800 favorable

5 0
3 years ago
A higher price point should create value for the customer. The buyers need to know that they are paying for __________, or an un
nlexa [21]

Answer:

Differentiation.

Explanation:

The concept of value for the customer corresponds to the expectation that the product will meet the needs, desires and features that he expects.

The customer's perception of the concept of value is affected in rational and irrational ways, such as brand image, product performance, high price, etc.

Therefore, when a company offers a product at a higher price, it is passing on to the consumer the higher production cost of an item, which has features that add greater value and functionality, such as differentiation, personalization or an unforgettable customer experience.

Differentiated products are those produced in a more heterogeneous way compared to standard products, therefore differentiated products have distinct characteristics that add greater value, such as new features, technology, design, durability, style, etc.

3 0
3 years ago
Assume that Wal-Mart Stores, Inc. has decided to surface and maintain for 10 years a vacant lot next to one of its stores to ser
Kryger [21]

Answer:

Bid A should be accepted

Explanation:

Bid A:

initial investment = $5.75 x 12,000 = -$69,000

cash flows years 1 - 4 = $0.25 x 12,000 = -$3,000

cash flow year 5 = -$69,000

cash flows years 6 - 9 = $0.25 x 12,000 = -$3,000

NPV using a 9% discount rate = -$129,881.21

Bid B:

initial investment = $10.50 x 12,000 = -$126,000

cash flows years 1 - 9 = $0.09 x 12,000 = -$1,080

NPV using a 9% discount rate = -$132,474.87

3 0
3 years ago
If bond interest expense is $800,000, bond interest payable increased by $8,000 and bond discount decreased by $2,000, how much
Zarrin [17]
<span>If bond interest expense is $800,000, bond interest payable increased by $8,000 and bond discount decreased by $2,000, how much cash was paid for bond interest? = </span>$806,000
5 0
3 years ago
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