Answer:
Employees will take less pride in their job.
Explanation:
Customer relationship management (CRM) typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction.
Simply stated, CRM is a strategic process which typically involves collecting customer information for the purpose of improving a customer's future experience.
A good customer service involves providing a timely, upbeat, and quality level of service, as well as attentive feedbacks to the customers that patronizes an organization. Thus, it ensures that the needs or wants of the customers are attended to in a matter that reflects positively on an organization.
This ultimately implies that, employees taking less pride in their job is not a result of good customer service because they are groomed to enjoy proffering solutions to the buying-selling related problems faced by a customer, especially those that are within their capacity to solve.
