<span>Customer Relationship Management is really important for many businesses, in particular, small ones, as it is the focus point of sales and marketing strategies. At the centre of a business’ CRM is their customer database, which is a really helpful tool enabling them to; identify customer trends, create customer loyalty and increase their customer communication. All businesses have a customer database, whether it is a computerised system or a piece of paper with names and details written on. Here are some tips on how to create and maintain your database in order to get the most out of it.</span>
The answer & explanation for this question is given in the attachment below.
It's a malware, and it basically let's the person/hacker/culprit get information off your computer without the owner of the computer knowing that the person is doing it. It's often used to find keystrokes, passwords, online interaction, and other personal data.
CVP Chart.
Source: "New Perspectives on Microsoft Excel 2010: Comprehensive" by June Parsons, Dan Oja, Roy Ageloff, Patrick Carey.
Explanation:
problem is the misunderstanding misbehaviour etc which harm us and others
