Headings and subheadings in a text are used to organize the text neatly, and to have the reader better understand what you are talking about.
Mrs. Jones grabs Roger and drags him to her house
Thank you, M'am is a short story by Langston Hughes about a young boy named Roger who tried to snatch and steal Mrs. Luella Jones's purse. Unexpectedly, instead of taking Roger to the authorities, Mrs. Jones showed compassion by dragging the boy to her house to feed him and give him money.
C. The underlying organization of a literary work.
<span>The characterization technique which the author used in the excerpt is indirect characterization. With the use of this technique, readers can get to know the character through his actions and speech. There is no direct hint as description of appearance so readers themselves reveal character's personality.</span>