As a customer service representative, I have always strived to exceed customer expectations. After helping the customer with the problem, we will get back to you the next week. I will double-check if there is anything wrong with the product you purchased and if there is anything else I can help you with. My simple approach helped these customers make a good impression on the company and improved customer satisfaction.
When preparing responses to behavioral interview questions such as the following, you can organize your ideas according to the STAR format.
S: Situation - Brief background to the story.
T: Task - Please describe what was expected of you and the minimum required.
A: Action - tells you what you did and how you did it.
R: Results - Finally, show that your efforts have led to better results.
Five Mistakes to Avoid
Don't talk too much.
Avoid non-work experience.
Avoid vague answers.
Avoid suspicious situations (such as unethical behavior).
It doesn't sound like you were forced to do what you did.
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Answer:
the standard price per yard is $6.25
Explanation:
The computation of the standard price per yard is shown below;
Material quantity variance = Standard Price × (Actual quantity - Standard quantity)
-$5,000 = Standard price × (10,000 - 10,800)
Thereore Standard price = -$5,000 ÷ (-800)
= $6.25
Hence, the standard price per yard is $6.25
We simply applied the above formula so that the standard price per yield could come
The given statement " When determining its marketing mix for a new product, a company decides to price the item in the discount category, with low-cost packaging. The company would most likely choose a minimal promotions strategy with few, if any, broad communications " is TRUE.
Explanation:
The marketing mix relates to the series of measures or strategies used by a corporation to sell a commodity or product on the marketplace.
The 4Ps represent a traditional marketing blend, including price ,product ,promotion and place.
- Define the firm's Single Sales Proposal (USP).
- Describe the brand target audience.
- Define in depth the element.
- Develop a product pricing plan.
- Recognise the market location of the product. Specify the advertising techniques you are using for the product.
Answer:
Explanation:
D = 60 bags
cost = 80 / bag
s = 20 / order
h = 40% of cost
0.4 * 80 / 100
h= 32 unit/year
D = d * 12 months
D = 60 * 12
D = 720 bags / year
EOQ = 
EOQ = 
EOQ = 30 bags
Total cost = Total holding cost + total ordering cost
Total holding cost = (Q/2 * H) = (30/2 * 32) = 480
Total ordering cost = (D/Q * 20) = (720/30 *20) = 480
Total cost = 480 + 480 = 960
Total purchasing cost = cost * D = 80 * 720 = 57.600
Percentage= total cost / total purchasing cost * 100
960 / 57.600 * 100
1.67 %
Answer:
a. I Disagree with Faith's method of handling this situation because she has not followed the internal control principle of safeguarding of assets. Stealing is a serious issue. An employee who can justify taking a box of tea bags can probably justify “borrowing” cash from the cash register.
b. I Agree with Faith's method of handling this situation because Faith has followed the internal control principle of assignment of responsibility by making one employee responsible for the cash drawer and followed the internal control principle of segregation of duties (preparing the orders) from the accounting (taking orders and payments).
c. I disagree with Faith's method of handling this situation because Faith has not followed the internal control principle of segregation of duties. It is true that faith has made one employee responsible however after cash counting another employee or Faith himself remove the cash register tape and compare the balance with cash drawer for effective internal control. Also, Faith’s standard of no mistakes may encourage the cashiers to overcharge a few customers in order to cover any possible shortages in the cash drawer.
