Question

Matilda, an employee, received an e-mail from an angry client about a certain product. Although it was not Matilda's fault, she hesitated to report it to her manager because she knew that he had a tendency to unfairly blame people for things. In this case, which of the following is true of Matilda's company?
a. Reviews are not held periodically
b. The firm's expectations are not established in writing
c. Employees are unclear about what needs to be achieved
d. "Shoot the messenger" management exists, implying a lack of control
e. Key data are not measured and reported in a timely manner

Answer 1

Answer:

d. "Shoot the messenger" management exists, implying a lack of control

Explanation:

The approach of "shoot the messenger" implies that the management of a company tend to blame the bearer of bad news as if they are responsible for the bad occurrence.

This approach causes tension and lack of communication in the workplace as employees are afraid of communicating when something bad happens.

Management is supposed to look objectively at the situation, identify the party that is responsible for the failure, and work towards rectifying it.

This is the situation in the scenario where Matilda received an e-mail from an angry client about a certain product and she hesitated to report it to her manager because she knew that he had a tendency to unfairly blame people for things