It is important to keep the questionnaire really short, probably just one good question or a checkbox list would suffice. Hand out the questionnaire once they buy or rent the cds/dvds at the counter. They shall answer it out while you process the receipt and give change. This should come around smoothly and won't be much of a hassle for the customer.
The net present value would be zero.
Hope this helped! :)
Answer:
d. cross-functional strategies
Explanation:
In an organisation, for the proper running of all the departments or functions, proper communications and coordination is required. So implementing the cross-functional strategies can succeed when all the functional areas of the organisation are properly coordinated with each other. And by implementing these strategies we can trace out the business strategy with supporting of all functional areas. These are useful to place all functional strategies properly.
Thus the answer is d. cross-functional strategies.