Answer: Change management
Explanation:
The change management document contains the entire details regarding the changes that could be brought about in the network. It starts with identifying the change, Then it goes for approval of the change and finally if it is approved then the change is implemented in the final step.
Some of the documents in change management are:
1. change management planning
2. the scope of the change
3. create the project plan for the identified scope.
4. The associated risk management plan.
S consulting the change management the NOC technician could know where the problem is as it contains detail of the data entry and the related risk and mitigation's in the change management document.
It is better to develop soft skills. Irrespective of profession, soft skill is a common skill which is required to be present in everyone to move along with others and continue the work successfully. A person who is good at technical need soft skill to work in collaboration with others, manage team, solve problems, etc.
So there are separate soft skill training provided for various roles and years of experience. So, I suggest to have soft skill training and do additionally MBA degree.
