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kipiarov [429]
3 years ago
11

A customer service department has the following resolution response time data: Average Response Time First contact 0.25 hr. Serv

ice scheduling 0.50 hr. Wait for service 24.00 hrs. Service 1.50 hrs. Total resolution time 26.25 hrs. What is the value-added ratio (rounded to one decimal place) in this process?a. 91.4%b. 28.6%c. 5.7%d. 8.6%
Business
1 answer:
FinnZ [79.3K]3 years ago
8 0

Answer: 8.6%

Explanation:

Based on the scenario that is given in the question, the formula for calculating Value-added ratio is:

= Value added time/Total resolution time

where,

Value added time = First contact + Service scheduling + Service

=0.25 + 0.50 + 1.50

= 2.25 hrs.

Value-added ratio will now be:

= 2.25 / 26.25

= 0.086

= 8.6%

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Answer:

d. Making the guest welcome, making the operation run correctly, keeping control operating costs.

Explanation:

The basic work of managers in the hospitality industry calls for: Making the guest welcome, making the operation run correctly, keeping control operating costs.

The hospitality industry's backbone is comprised of customer service, it is the foundation and cornerstone of all segments of the industry. A business may focus on one or all facets of hospitality but the level of success achieved is dependent on how well the managers and staff, are serving their customers.

8 0
4 years ago
Cole has a cold. Although the brand-name drug is more expensive than the generic, he buys the brand-name one. Cole is familiar w
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Answer:

<u>less risk</u>

Explanation:

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It is common consumer behavior of sticking to a brand name despite another lower cost option providing the same base or constituent. Particularly in case of necessities, the law of demand i.e lower price higher demand fails as consumer would prefer being exposed to lesser risk no matter whatever be the cost.

In the given case, the consumer i.e Cole prefers going with a brand name as it provides him with a higher degree of assurance as the brand has a certain reputation attached to it which the other generic option lacks.

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4 0
4 years ago
Ashley bought an expensive pair of jeans. Her friend got the same pair of jeans for almost $20 less. What tip could have helped
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D, if Ashley had been looking at the bargains instead of jumping right in then she probably wouldnt have had to pay so much. Which is why it's always important to do your research and never be careless/reckless with anything.
7 0
3 years ago
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The standard rate of pay is $10 per direct labor hour. If the actual direct labor payroll was $39,200 for 4,000 direct labor hou
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Answer:

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4 years ago
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Answer:

The answer is $47,000

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