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Lyrx [107]
3 years ago
8

Provide an example of an organization that continuously maintains and improves customer satisfaction through a TQM approach. Inc

lude specific examples of how customer satisfaction is improved by company initiatives. In your responses to peers, compare and contrast the organization chosen by a peer with the one you chose. How might each organization benefit from the other's experiences with improving customer satisfaction
Business
1 answer:
Semenov [28]3 years ago
6 0

Answer:

Customers require value for money.

Explanation:

Total Quality Management TQM is an approach to make the product best for its customers and work towards customer satisfaction. Customers demands may be different, some customers require value for money while others just go for brand image. Some customers like online shopping while other prefer buying the product after watching its specs. The motive of a business is to satisfy the needs of all of its customers. Coca Cola beverages company has also focused on satisfying its customers. It responds to the various flavor requirements by its customers and has introduced more than 5 flavored drinks. The quality of any drink is not compromised and it aims to provide value for money to its customers.

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Based on the Information that follows, prepare the cost of goods sold section of a multiple-step income statement.
Shtirlitz [24]

Answer:

Cost of goods sold = $105,060

Explanation:

a) Data and Calculations:

Cost of goods sold section of the multi-step income statement:

Merchandise Inventory, January 1, 20--       $37,000

Purchases                                                       102,000

Purchases Returns and Allowances               (4,200)

Purchases Discounts                                       (2,040)

Freight-In                                                              800

Merchandise Inventory, December 31, 20--(28,500)

Cost of goods sold                                     $105,060

b) The cost of goods sold comprises the beginning inventory, purchases and freight-in costs incurred during the period, less purchases returns and discounts, and the ending inventory.  It represents the cost incurred directly for the goods sold.  This means that indirect costs are not included in the cost of goods sold.  Such costs are usually deducted as period costs before arriving at the net income.

7 0
3 years ago
In a certain year, the aggregate amount demanded at the existing price level consists of $100 billion of consumption, $40 billio
valkas [14]

Answer:

The answer is: decrease government spending or increase tax rates.

Explanation:

Nominal GDP is currently $170 billions (= $100 billions + $40 billions + $20 billions + $10 billions).

Since full employment GDP = $120 billions, the nominal GDP is much higher ($170 billions > $120 billions). So the government must try to cool the economy and the two main ways it can do it is by reducing government spending or by raising taxes which will lower private consumption.

5 0
3 years ago
While working in a group, two of the members are not getting along. You bring the two members together so they can discuss this
Finger [1]

The statement " agree to share the research and work together on creating the presentation. " is the "Develop an agreement" step of conflict resolution.

This is further explained below.

<h3>What is conflict resolution?</h3>

Generally, The process of finding a mutually agreeable and peaceful conclusion to a problem involving two or more people is referred to as conflict resolution.

There might be a variety of reasons for the dispute, including personal, economical, political, or emotional factors.

When a disagreement emerges, the most effective strategy for resolving the conflict is often to engage in some kind of negotiation.

The tactics and procedures that are engaged in ensuring the peaceful termination of conflict and punishment are referred to collectively as "conflict resolution."

In conclusion, The steps of conflict resolution are

  • Determine where the issue is coming from.
  • What precisely is the problem at hand?
  • Consider the situation from a broader perspective and look for additional obstacles.
  • Create a shared vision for the future.
  • Investigate the many means through which their objective might be attained.
  • Develop an agreement.

Read more about conflict resolution

brainly.com/question/17744728

#SPJ1

4 0
10 months ago
On January 2, 2016, Alpha Corporation issued 15,000 shares of $10 par value common stock for $15 per share. On March 1, 2016, Al
erik [133]

Answer:

Given:

On January 2, 2016:

Issued 15,000 shares of $10 par value

Common stock for $15 per share

On March 1, 2016: Alpha reacquired 1,000 of these shares when they were trading $20 each.

On September 1, 2016: Alpha reissued 500 shares of treasury stock at the going market rate of $25 per share.

3 0
3 years ago
Sampson Industries has an annual plant capacity of 70,000 ​units; current production is 59,000 units per year. At the current pr
Artyom0805 [142]

Answer:

Sampson Industries

1. How would accepting the special order impact Sampson​'s operating​ income?

The acceptance of the special order will decrease Sampson's operating income by $42,000.

2. Should Sampson accept the special​ order?

No.  Sampson should not accept the special order.  It does not make any contribution in reducing the fixed costs.  Instead, it decreases the net income.  Special orders should be accepted when they add to the contribution in defraying the fixed costs, even if they do not add to the net income.

Explanation:

a) Data and Calculations:

Annual plant capacity = 70,000 units

Current production = 59,000

Variable cost per unit = $26.00

Fixed cost per unit = $4.80

Normal Selling price per unit = $41

Special order = 70,000

Price of special order = $20

Incremental Analysis of Special Sales Order Decision

Total Order (7,000 units)

Revenue from special order $140,000

Less expenses associated with the order:

Less: Variable manufacturing cost 182,000

Contribution margin $(42,000)

Less: Additional fixed expenses associated with the order –

Increase (decrease) in operating income from the special order ($42,000)

8 0
3 years ago
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