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Lyrx [107]
3 years ago
8

Provide an example of an organization that continuously maintains and improves customer satisfaction through a TQM approach. Inc

lude specific examples of how customer satisfaction is improved by company initiatives. In your responses to peers, compare and contrast the organization chosen by a peer with the one you chose. How might each organization benefit from the other's experiences with improving customer satisfaction
Business
1 answer:
Semenov [28]3 years ago
6 0

Answer:

Customers require value for money.

Explanation:

Total Quality Management TQM is an approach to make the product best for its customers and work towards customer satisfaction. Customers demands may be different, some customers require value for money while others just go for brand image. Some customers like online shopping while other prefer buying the product after watching its specs. The motive of a business is to satisfy the needs of all of its customers. Coca Cola beverages company has also focused on satisfying its customers. It responds to the various flavor requirements by its customers and has introduced more than 5 flavored drinks. The quality of any drink is not compromised and it aims to provide value for money to its customers.

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18. HexaCo has various policies and procedures pertaining to the company’s operations. These policies and procedures are routine
anyanavicka [17]

Answer: Control activities

                 

Explanation: In simple words, control activities refers to the policies and procedures that help the management to reduce the risk they have identified. These activities reports as a support structure for other operating activities of the business.

In the given case, hexa company has policies and procedures that supports managements initiatives. Hence the given case depicts the control activities element.

3 0
3 years ago
Which of the following statements is/are FALSE, all else the same?
xz_007 [3.2K]

Answer:

I. Present values increase as the discount rate increases.

and

III. Present values are smaller than future values when both r and t are positive.

5 0
3 years ago
ackenzie, Inc. has collected the following data.​ (There are no beginning​ inventories.) Units produced 600 units Sales price $
Leokris [45]

Answer:

The correct answer is A.

Explanation:

Giving the following information:

Units produced= 600

Direct materials $30 per unit

Direct labor $13 per unit

Variable manufacturing overhead $6 per unit

Fixed manufacturing overhead $17,800 per year

Ending inventory= 600 - 400= 200 units

Under absorption costing, the fixed overhead costs get allocated to the product cost. First, we need to calculate the unitary fixed overhead cost:

Unitary fixed overhead= 17,800/600= $29.67

Now, we can determine the total unitary cost:

Unitary cost= direct material + direct labor + total overhead

Unitary cost= 30 + 13 + (6 + 29.67)= $78.67

Ending inventory= 200*78.67= $15,736

7 0
3 years ago
The process of gathering information about the competitive environment, including competitors' plans, activities, and products,
Sholpan [36]

Answer: (C) Competitive intelligence

Explanation:

 The competitive intelligence is one of the process of analyzing the various types of information that helps in learned abut the market, consumers and the competitors.

The main objective of the competitive intelligence is that it helps in support the various types of strategic decisions in an organization.

According to the given question, the competitive intelligence is helps in gathering the data for improving the ability of an organization in this competitive environment.

 Therefore, Option (C) is correct answer.

6 0
3 years ago
A water utility is planning to construct a grease treatment facility so that local haulers will not have to transport grease to
romanna [79]

Answer:

The B/C ratio at 6% per year is closest to 1.17

Explanation:

In order to calculate the B/C ratio at 6% per year we would have to make first the following calculations:

Present Worth(PW) of annual operating cost (excel formula) =PV(0.06,10,160000,0) = $1,177,613.93

PW of annual benefit (excel formula) =PV(0.06,10,250000,0) = $1,840,021.76

Present cost (at beginning of project) = $400,000

Therefore, to calculate the B/C ratio at 6% we would use the following formula:

B/C ratio at 6%=PW of benefits-PW of disbenefits/Initial cost+PW of operating and maintenance-PW of salvage value

B/C ratio = ($1,840,021.76 - 0)/($400,000 - $1,177,613.93) = 1.17

7 0
3 years ago
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