Group of answer choices.
A. Most online shoppers will only buy products if they can voice their opinions about them after the purchase.
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
C. Negative consumer feedback can actually attract more customer interest in the product.
D. Allowing consumer feedback makes it less likely that consumers will provide their feedback.
E. Consumers are more likely to say positive things about companies that value their opinions.
Answer:
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
Explanation:
Customer relationship management can be defined as a strategic process which typically involves combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Thus, this set of employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship management is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers.
Hence, it is very important for Prime Computers to encourage customer feedback on its website and as a policy because most online shoppers (customers) usually engage in an online search in order to see other customer's ratings and reviews of company's product or service before making major purchase decisions.
Answer:
Journalizing correcting entries:
Aug. 1
Debit Utilities Expense $530
Credit Repairs Expense $530
To correct wrong posting.
Aug. 5:
Debit Sales Revenue $1,200
Credit Vivian Lynum, Capital $1,200
To correct wrong posting.
July 30:
Debit Supplies Account $280
Credit Suspense Account $280
To correct the wrong posting.
Explanation:
The July 6 entry is difficult to decide the correcting entry since the wrong amount was not given. There is nothing that can be done with the $160 supplied in the question.
Answer:
Bob's predetermined overhead rate = 9.91
Explanation:
Calculation for predetermined overhead rate
Predetermined overhead rate = Estimated (Budgeted) Overhead Expense / Estimated Direct Labor Hours
Predetermined overhead rate = 110917 / 11198
Predetermined overhead rate = 110.917 / 11.198
Predetermined overhead rate = 9.91
<span>a narrow span of management implies that the height of the organization will be long; a wide span of management implies that the height of the organization will be short.
This is because in a narrow span of management, less people work under each manager and therefore, there will be more levels of hierarchy making the height of the organization longer and the vice versa applies.
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