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Furkat [3]
2 years ago
7

Experience the Tour de France (ETF) is a specialty travel agent. They arrange vacations for amateur cyclists who want to experie

nce the Tour de France by riding through one or more stages in the race. They have 4 people who take calls from clients. Each call lasts on average 25 minutes with a standard deviation of 50 minutes. A call arrives on average every 20 minutes with a standard deviation of 20 minutes.
(Round your answer to 2 decimal places.)
On average, how many minutes does a caller wait before talking to an agent?
Business
1 answer:
OlgaM077 [116]2 years ago
8 0

Answer:

18 minutes.

Explanation:

The standard deviation for the call time is 50 minutes while the average call duration is 25 minutes. The caller has to wait for sometime before the agent answers it because they have 4 agents who take up the calls from the clients. A call arrives every 20 minutes with a standard deviation of 20 minutes. In the given scenario the waiting time can be calculated using the formula below:

t = ( Ф * standard deviation + average call duration * standard deviation )

Solving the equation we get 18 minutes.

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What is a marketing strategy in which the focus is on small but profitable market segments?
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Niche marketing is defined as the strategy of channelizing  all the marketing efforts towards one well-defined segment of the population. There is one important thing to understand that ‘niche’ does not exist, but  it is created by a smart marketing technique and identifying what the customer wants.

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1 year ago
Bradley Snapp has deposited $5,291 in a guaranteed investment account with a promised rate of 4% compounded annually. He plans t
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3 years ago
The controller of Hall Industries has collected the following monthly expense data for use in analyzing the cost behavior of mai
Deffense [45]

Answer:

Variable cost per unit= $2.27 per machine hour

Explanation:

Giving the following information:

January 3,041 $4,032

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May 3,686 $5,760

June 5,322 $9,216

To calculate the unitary variable cost, we need to use the following formula:

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3 0
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Which program provides lump-sum compensation and health benefits for eligible Department of Energy nuclear weapons workers injur
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The EECICP is for federal employees in the Department of Energy as well as agencies related to them. This also includes contractors and subcontractors. Under this program, eligible workers who got injured are entitled to a lump-sum compensation as well as health benefits. If the worker dies as a result of the injuries however, a lump-sum might go to their survivors instead.

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2 years ago
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