A policy sheet is likely to include all the following except:
<h3>What is a Policy Sheet?</h3>
This refers to the document which shows in great detail how to behave within an organization which employees must follow.
With this in mind, we can see that the policy sheet would contain the attendance policy, the classroom rules, outline of classroom procedure but would not include a course content outline as this does not show code of conduct.
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Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
Tests that attempt to characterize the personality of an individual by objective scoring of replies to a large number of questions concerning his or her own behavior
