Answer:
zone of tolerance
Explanation:
Zone of tolerance refers to the extent between desired and adequate service that represents the extent of service performance that customers will tolerate and feel satisfied with. As a result, because John did not expect to arrive so much in advance, he found it acceptable to wait twenty minutes for his room to be cleaned.
1. Promise of freedom
2. Hope for new life
3. Industry
4. Jobs
5. Land
The answer is A because I am smart and I know