Answer:
Lost customer research.
Explanation:
Lost Customer Research:- It is the process of analyzing,gathering and interpreting the root causes to why the group of customer or an individual customer has canceled their service using the company's product.
This research can improve the company's understanding of it's target customers and their position in the market and can also identify the service,product and performance issues and gaps.
The connection between both is that the purpose comes out of the problem statement.
<h3>What is problem statement?</h3>
Problem statement simply means the statement that lays out the problem.
The purpose statement is to identify as explain the problem. It simply outlines what the research intends to study.
Learn more about problem statement on:
brainly.com/question/1279494
False
Washington thought that the constitution was not going to turn into a monarchy.
