Answer:
lots of love?&3&3&3&3&3&3&
Answer:D.
maintain a concerned expression
Explanation:
One of the main traits of a successful Custer service agent is empathy. When the customer is angry and one isaintaining a happy or pleaseant face, he will interprete it as lack of concern for his plight.
The best expression is to maintain a concerned expression that shows you sympathise with his situation and you have personalised the situation.
This sympathy is expressed as doing your best to effectively solve the customer problem.
Explanation:
a. What were some good and/or poor examples of communication?
Intercultural communication in the workplace can generate some significant difficulties, in an intercultural work team, there may be behaviors of certain members that differ from the rest of the group, which can mean lack of integration of the team due to lack of respect and interest to the cultural values of a particular member.
b. Discuss any examples or interpretation of cultural differences as described in Hoftstede's Cultural Values chart on p. 46 of your text (i.e. individualism, time orientation, formality, etc.).
Formality can be interpreted differently according to different cultures. In a more flexible culture like the American one, for example, formality may not be so expressed through the use of formal language and dress, whereas in a less flexible culture, this can be seen as a disrespect, as they can establish a more serious and formal communication in the workplace.
c. Is there anything that could have been done to make the communication more effective?
To make intercultural communication more effective, it is necessary above all to respect the individual values of an individual that exist in certain ways in some situations. The ideal is that people are open to learn and exchange experiences, willing to help the individual to integrate into the group, and above all to act in an ethical and respectful way always.
Answer: centralized
Explanation:
Based on the information given in the question, we can infer that McCoy operates a centralized department.
This is a centralized department because McCoy takes the decisions in the organization. In a centralized department, the organizational structure is such that the power regarding the decision is confined to top management, while the followers just follow the instructions
