After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.
- In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.
- In the case of Wintergarden Resort, the knowledge gap is quite big.
- Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.
- To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:
- The pool should be properly heated;
- The rooms should be ready before the customers arrive;
- The singer should be able to sing;
- The breakfast should be fresh.
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She wants them to use the sociological imagination.
The us is in other wars and Russia is in afgan
The entities you mentioned are the states in Canada and they surround Hudson Bay!
A. What is sociological imagination?
The sociological imagination refers to a mental practice in which we are able to imagine ourselves as distant and separate from the routines of our daily lives. The objective of this is to be able to look our institutions with fresh and critical eyes. Therefore, a person that possesses this ability will be able to pull away from his own context and be able to imagine what alternative escenarios would look like.
B. How can using the sociological imagination give us the power to change the world? Give a suitable example.
One of the advantages of having a sociological imagination is that it allows us to better understand the connection between individual experience and the social reality. Therefore, we might be able to see social structures more clearly and how these impact on individual agency. For example, if we think of having no money as a personal experience, we might only feel ashamed. However, if we see poverty as a symptom of a larger structure, such as capitalism, then we are better able to think of alternatives that will create more just or egalitarian social structures.
