Answer:
The correct option is A, insourcing
Explanation:
Insourcing refers to the processes of developing competences,skills and capabilities within the organization rather placing core functions in the hands of external firm by using employees of the company.
Even though insourcing is more expensive in short-term but it is cheaper overall than outsourcing in the long-run.
Outsouring is contracting tasks to outside firms that are known as experts in their respective fields of human endeavors.
Benchmarking is about comparing processes within the organization with similar firms modes of operations in order to identify best practice
For Sharon,<u> responsiveness </u>is the most important of the five service quality dimensions.
<h3>What is Responsiveness?</h3>
Responsiveness can be defined as the process of responding to someone quickly or promptly without delay.
Based on the given scenario Sharon want the restaurant to render or provide service to her by serving her the meal quickly as possible.
Inconclusion <u> responsiveness </u>is the most important of the five service quality dimensions.
Learn more about responsiveness here:brainly.com/question/475234
Answer:
C) relaxed and alert at the same time
Hope this helps! 'v'
